Lead Veterinary Receptionist: Elevate Client Care

Highlands Vet Hosp; Sparta Township, Northern (NJ, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k)

Employee pet discount

Job summary

The Highlands Veterinary Hospital in Sparta, New Jersey, is seeking a full-time Lead Veterinary Receptionist to guide the front desk team, coordinate appointments, and ensure exceptional client experiences.

You will mentor staff, discuss procedures with clients, manage check-in/out, and support doctors and technicians in a fast-paced hospital environment, while upholding our compassionate service standards. The role offers growth opportunities and a supportive work-life balance.

Qualifications

• 5+ years veterinary experience is required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in veterinary software systems is a plus.
• A genuine love for animals and a desire to contribute to their well-being.
• Ability to lift up to 50 lbs.

Responsibilities

• Deliver outstanding, compassionate client service and set the tone for the front desk.
• Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching.
• Assist with training and onboarding new front desk team members. Resolving conflicts among front desk staff members.
• Screening telephone calls calmly, professionally, and empathetically and assisting Practice Manager with escalated calls.
• Ensure accurate scheduling, check-in/check-out, and client communication.
• Maintain strong knowledge of hospital services, policies, and pricing.
• Support daily workflow by communicating effectively with doctors, technicians, and management.
• Help ensure phones, emails, and online requests are handled promptly and consistently.
• Model reliability, professionalism, and a positive attitude.
• Assist with front desk coverage and scheduling needs as necessary.
• Ensure accurate invoicing, estimates, and payment processing
• Help maintain organization and efficiency at the front desk.
• Identify opportunities to improve client experience and front desk processes.
• Adapt easily in a fast-paced, emotional, and ever-changing environment.
• Escort clients and patients from the waiting room to exam rooms by safely guiding pets, maneuvering pet carriers, or carrying small animals as needed.
• Assist with medication pick-up by preparing prescriptions for client pickup, verifying client and patient information, and providing clear instructions while following hospital protocols and medication-handling procedures

Skills

Leadership

Communication

Interpersonal skills

Team mentorship

Physical stamina

Veterinary software proficiency

Tools

Vet software systems

Job description

The Highlands Veterinary Hospital in Sparta, New Jersey, is seeking a full-time Lead Veterinary Receptionist to guide the front desk team, coordinate appointments, and ensure exceptional client experiences.

You will mentor staff, discuss procedures with clients, manage check-in/out, and support doctors and technicians in a fast-paced hospital environment, while upholding our compassionate service standards. The role offers growth opportunities and a supportive work-life balance.