Lead Veterinary Front Desk & Client Care Leader

Socket.dev; Sparta Township (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Professional development

Pet discount

Job summary

Highlands Veterinary Hospital in Sparta, New Jersey, seeks a full-time Lead Veterinary Receptionist to lead the front desk with warmth and professionalism. You will mentor CSRs, coordinate scheduling, and ensure outstanding client experiences while supporting a collaborative team.

The role requires veterinary experience, leadership ability, and a genuine love for animals. Expect a comprehensive benefits package and opportunities for professional development.

Qualifications

• 5+ years of veterinary experience is required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in veterinary software systems is a plus.
• Genuine love for animals and ability to lift up to 50 lbs.

Responsibilities

• Deliver outstanding, compassionate client service and set the tone for the front desk.
• Act as a go-to resource for CSRs, offering support and coaching.
• Assist with training and onboarding front desk staff.
• Screen calls calmly and assist with escalated calls.
• Ensure accurate scheduling, check-in/check-out, and client communication.
• Maintain knowledge of hospital services, policies, and pricing.
• Support daily workflow with doctors and management.
• Handle phones, emails, and online requests promptly and consistently.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Physical stamina

Tools

Vet software

Job description

Highlands Veterinary Hospital in Sparta, New Jersey, seeks a full-time Lead Veterinary Receptionist to lead the front desk with warmth and professionalism. You will mentor CSRs, coordinate scheduling, and ensure outstanding client experiences while supporting a collaborative team.

The role requires veterinary experience, leadership ability, and a genuine love for animals. Expect a comprehensive benefits package and opportunities for professional development.