Senior Manager, Engineering (Hybrid)

American Family Insurance; Boston (MA); Hybrid; USD 131,000 - 220,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Pension plan

Annual incentive

Paid holidays

Paid time off

Student loan repayment

Paid-family leave

Job summary

American Family Insurance is seeking a leader to drive definition, delivery and support of software solutions that meet business needs. You will manage cross-functional teams and stakeholders, define plans, costs and risks, and ensure final product aligns with client expectations.

The role oversees cloud and on-prem infrastructure, develops product roadmaps, and balances user needs with business goals, timelines and budget. Hybrid work in Boston or Madison, with travel up to 10%.

Qualifications

• Demonstrated leadership in a shared services environment supporting multiple IT customers and stakeholder groups.
• Strong understanding of enterprise infrastructure including print, storage and networks.
• Proven ability to prioritise workload, manage competing demands and develop KPIs.

Responsibilities

• Applies technical knowledge to create a roadmap and architect solutions meeting business needs.
• Manages design, development, engineering, implementation and operations of servers, infrastructure and services.
• Oversees product roadmaps and backlogs prioritised by value delivery.
• Drives development balancing user needs, business objectives, resources and feasibility.
• Monitors performance and availability of cloud and internal services.
• Leads cross-functional project teams and ensures on-time, on-budget completion.
• Fosters a collaborative, performance-driven environment and aligns with mission and values.

Skills

Leadership

Stakeholder management

Cloud infrastructure

Budgeting

KPIs

Communication

Agile delivery

Job description

This position is responsible for the successful definition, delivery and support of software solutions to meet business needs. Manages relationships with multiple IT and business stakeholders; assembles and manages a cross functional team required to complete client work; defines implementation plans, effort, and cost; manages risks and problems, assess the quality of the work and ensures the final product meets client expectations.

Position Compensation Range

$131,000.00 - $220,000.00

Pay Rate Type

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

Applies technical knowledge and customer insights to create a roadmap and architect solutions to meet business needs, ensuring technical viability of new projects and successful deployments, orchestrating key resources and infusing key infrastructure technologies.

Manages the design, development, engineering, implementation and operations of servers, technology infrastructure, networks, websites and telecommunication services provided by external cloud/hosting providers, and in-house development teams.

Oversees the development of product roadmaps and backlogs that are prioritized based on short-term and long-term value delivery.

Drives product development towards a meaningful balance between user needs, business objectives, resource utilization, and technical feasibility.

Manages the performance and availability with minimal downtime/disruption of cloud vendor and internally provided services.

Coordinates with internal/external project team in leading cloud and end user service delivery implementation plans and ensures completion of projects on schedule and within budget.

Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.

Leads with influence and expertise. Actively contributes to division or department leadership team. Communicates and supports organization mission, vision, values, policies, and practices.

Specialized Knowledge & Skills Requirements

Demonstrated leadership skills with the ability to work effectively in a shared services environment supporting multiple IT customers and stakeholder groups.

Strong understanding of enterprise infrastructure, including print, storage, and correspondence platforms, with the ability to identify optimization opportunities across the enterprise.

Proven ability to prioritize workload, manage competing demands, and develop KPIs to measure system performance and success.

Demonstrated desire and focus on minimizing overhead and complexity while empowering and enabling self-managing, agile delivery.

Strong budgeting and financial management skills.

Effective communication, presentation, and interpersonal skills, with the ability to collaborate across business and technology teams.

Additional Specialized Knowledge & Skills

Knowledge of enterprise document print and storage is preferred.

Insurance knowledge is a plus.

Licenses

• Not Applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not Applicable.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.