Senior Manager, Commercial Lines Product Development (Hybrid)

3M HEALTHCARE; Madison (WI); Hybrid; USD 131,000 - 220,000; Full time

Benefits offered by this job

401(k) matching

Pension plan

Annual incentive

9 paid holidays

Paid time off (PTO)

Student loan repayment

Paid family leave

Wellbeing benefits

Job summary

American Family Insurance seeks a strategic leader to head Commercial product design and development. You will align new products with profit and growth goals, create insights from market data, and drive pricing, research, and enterprise initiatives.

You’ll report to an AVP, Product and lead a cross-functional team in a flexible office/home environment. The role emphasizes leadership, cross-functional collaboration, and scalable product roadmaps to enhance profitability and customer experience,

Qualifications

• Demonstrated experience providing customer-driven solutions.
• Demonstrated experience analyzing and interpreting facts and data, including financial information, to actionable conclusions.
• Demonstrated experience communicating findings to diverse audiences.
• Demonstrated experience driving results in sales, product lines, or core business functions.
• Demonstrated experience leading large, cross-divisional projects.
• Proven leadership of people or projects.
• Solid knowledge of root cause analysis and processes.
• Experience developing insurance product strategies.
• Leadership in product development/management focused on profit and loss.
• Knowledge of market research and regulatory trends.

Responsibilities

• Create a collaborative, performance-driven work environment.
• Set goals, give feedback, assess performance, and support development.
• Lead with influence and contribute to leadership teams.
• Communicate mission, values, policies, and practices.
• Recommend actions to improve profitability and premium volume growth.
• Oversee product development changes and stakeholder alignment.
• Oversee research, insights, pricing models, and new product solutions.
• Develop pricing and data-model opportunities for underwriting segmentation.
• Manage the Commercial product development roadmap and releases.
• Lead a cross-functional team across actuarial, product, underwriting, claims, legal/compliance and IT.

Skills

Customer-driven solutions

Data interpretation

Executive communication

Cross-functional leadership

Program/project management

Profit and loss focus

Root cause analysis

Market research

Pricing strategy

Leadership experience

Tools

Job description

Overview

You will lead a team responsible for Commercial products design and development in collaboration with business partners. You will research solutions that inform recommended actions to improve profitability, growth and customer experience in support of annual profit and growth plans. In this role, you’ll align new products, enhancements and initiatives to the Commercial top and bottom line short‑term and long‑term goals. You will create insights from intelligence about customers, market and competitors for problem solving and proactively identifying product solutions aligned to product strategy. You will report to an AVP, Product.

Compensation Range: $131,000.00 – $220,000.00. Salary may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Create a collaborative, performance‑driven work environment by facilitating and fostering trust, transparency, and inclusion.
• Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.
• Lead with influence and expertise. Actively contribute to division or department leadership team.
• Communicate and support organization mission, vision, values, policies, and practices.
• Lead with a continuous improvement approach and recommend actions to improve premium volume growth and profitability.
• Lead implementation of product development changes, including other corporate stakeholders for opportunity identification, enterprise service linkage, vendor management, and research.
• Oversee product research and insights gathering and analysis including competitive intelligence, customer empathy, developing new pricing models, and new product solutions.
• Lead the development of new and enhanced pricing and/or data model opportunities to enhance pricing and underwriting segmentation.
• Manage and effectively set the outcomes of the Commercial product development’s roadmap, defining what “good” looks like and prioritizing accordingly.
• Oversee the team to operate in a scaled agile environment, accountable for epics and features defined with delivery in planned releases.
• Create a cross‑functional leadership environment, aligning actuarial, product, underwriting, claims, legal/compliance and IT.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer‑driven solutions, support or service.
• Demonstrated experience analyzing and interpreting facts and data, including financial information, in a way that can lead to actionable conclusions.
• Demonstrated experience communicating to a variety of audiences to review findings, arguments, options, risks, benefits, and other issues in a frame of reference that the audience can understand; translate technical detail into business outcomes.
• Demonstrated experience driving results in one or more of the following areas: sales, product lines, claims, or other core business functions.
• Demonstrated experience managing and leading large complex projects or programs with a cross‑divisional impact toward intended results.
• Demonstrated effective experience leading people or projects.
• Solid knowledge and understanding of root cause analysis and processes.
• Demonstrated experience developing insurance product strategies.
• Demonstrated leadership experience in product development and/or management with a focus on profit and loss.
• Solid knowledge of market research and marketplace and regulatory trends.

Additional Specialized Knowledge and Skills

• Solid knowledge of Commercial P&C product design/development, including new builds, enhancements, and launches.
• Strong knowledge of pricing & UW segmentation and scaled agile roadmapping (define/prioritize features; partner with Product/Actuarial/UW on variables, tiers, eligibility).

Travel Requirements

Up to 25%.

Physical Requirements

Work that primarily involves sitting/standing.

Additional Information

Offer to selected candidate will be made contingent on the results of applicable background checks. Offer to selected candidate is contingent on signing a non‑disclosure agreement for proprietary information, trade secrets, and inventions. Sponsorship will not be considered for this position unless specified in the posting.

In this flex office/home role, you will be expected to work a minimum of 10 days per month from either Madison, WI; Boston, MA; Denver, CO; Hopkins, MN or St. Joseph, MO. Madison is strongly preferred. We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full‑time employees). In addition, our student loan repayment program and paid‑family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

Equal Employment Opportunity

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non‑discrimination, non‑harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.