Lead Valet Supervisor

Evolution Parking and Guest Services; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

A client-focused parking service provider in Atlanta is seeking a Valet Supervisor who will oversee the safe and efficient parking of guest vehicles. The role involves delivering top-notch customer service, supervising valet operations, and ensuring team performance. Candidates should have excellent leadership abilities and strong interpersonal skills to maintain positive relationships with guests and staff. This position offers opportunities for personal development within a dynamic team environment.

Qualifications

• Strong customer service skills with the ability to interact positively with guests.
• Ability to lead and train a team of valet staff.
• Experience in managing day-to-day operations.

Responsibilities

• Ensure safety and efficiency in parking guest vehicles.
• Deliver exceptional service to exceed customer expectations.
• Supervise valet operations and resolve issues.

Skills

Customer service

Leadership

Communication

Problem-solving

Job description

Overview

The Valet Supervisor is responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client expectations. This includes responding quickly to customers\' requests, providing caring interactions with all guests, providing leadership to other Valet staff, and offering overall support to the Guest Service Manager.

Essential Responsibilities

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Conduct payroll for your site as well as revenue reconciliation.
• Hire and train new Valet staff members.
• Manage day-to-day operations.
• Deliver Forbes Travel Guide arrival and departure standards.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
• Follow all attendance standards as set forth by Evolution Parking & Guest Services? as required by the scheduling, which may vary according to the needs of the location.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Adhere to site-specific safety and security procedures.
• Maintain a clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles and ash urns.
• Ensure all keys are properly stowed in the key box.
• Report all accidents, incidents observed, potential hazards, and safety concerns to the Guest Services Manager immediately.

Other Duties

• Other duties as assigned

Equal Opportunity

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.