Lead Valet Supervisor

Evolution Parking and Guest Services; Tampa (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

A parking service provider in Tampa is seeking a Valet Supervisor to ensure exceptional service and efficient operations. The role involves managing valet staff, delivering outstanding customer service, and overseeing daily operations. Candidates should have strong leadership skills, attention to detail, and the ability to maintain a clean and safe work environment. This position is pivotal in enhancing guest experiences and adhering to company standards.

Qualifications

• Strong leadership skills to manage and train Valet staff.
• Excellent customer service skills to engage with guests.
• Ability to manage day-to-day operations effectively.

Responsibilities

• Ensure high-quality customer service to guests at all times.
• Supervise valet operations and traffic flow efficiently.
• Conduct staff training and handle payroll responsibilities.

Skills

Customer service

Leadership

Attention to detail

Job description

Overview

The Valet Supervisor is responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client expectations. This includes responding quickly to customers\' requests, providing caring interactions with all guests, providing leadership to other Valet staff, and offering overall support to the Guest Service Manager.

Essential Responsibilities

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Conduct payroll for your site as well as revenue reconciliation.
• Hire and train new Valet staff members.
• Manage day-to-day operations.
• Deliver Forbes Travel Guide arrival and departure standards.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
• Follow all attendance standards as set forth by Evolution Parking & Guest Services? as required by the scheduling, which may vary according to the needs of the location.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Adhere to site-specific safety and security procedures.
• Maintain a clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles and ash urns.
• Ensure all keys are properly stowed in the key box.
• Report all accidents, incidents observed, potential hazards, and safety concerns to the Guest Services Manager immediately.

Other Duties

• Other duties as assigned

Equal Opportunity

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.