Lead UX Researcher & Usability Strategist — Remote

itD; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

itD is seeking a Lead Usability Analyst (UX Researcher) to lead design research for web, mobile apps, in-store digital experiences, and AI-enabled touchpoints. You will advocate for user needs throughout the product cycle and partner across teams to shape strategy and elevate client experiences.

You will join the User Experience team, guiding rigorous research while upholding data integrity, privacy, and ethical AI practices, with a focus on scalable knowledge sharing and impact.

Qualifications

• 5–8+ years of experience in UX research, product research, or a related research role.
• Practical experience using research tools, AI-enabled workflows, or emerging methods to improve research quality, speed, or impact.
• Experience leading complex research initiatives that influence product, design, and cross-functional strategy.

Responsibilities

• Lead high-impact studies end-to-end, using sound research judgment to select the right approach for the question at hand.
• Conduct foundational research to inform product and design strategy across complex, high-priority initiatives.
• Analyze qualitative research data, including usability tests, interviews, participatory design, and heuristic evaluations, and synthesize findings with quantitative and behavioral data.
• Translate research findings into actionable insights and specific design recommendations.
• Connect research signals across projects to identify patterns, synergies, and broader opportunities.
• Communicate insights through clear, compelling storytelling that makes complex research actionable for partners ranging from developers to executives.

Skills

UX research

Product research

Research leadership

AI-enabled workflows

Tools

Research tools

AI tooling

Job description

itD is seeking a Lead Usability Analyst (UX Researcher) to lead design research for web, mobile apps, in-store digital experiences, and AI-enabled touchpoints. You will advocate for user needs throughout the product cycle and partner across teams to shape strategy and elevate client experiences.

You will join the User Experience team, guiding rigorous research while upholding data integrity, privacy, and ethical AI practices, with a focus on scalable knowledge sharing and impact.