Lead UX Researcher — AI-Driven, Omnichannel UX

ValueBase Consulting; San Francisco (CA); On-site; USD 69,000 - 83,000; Full time

Job summary

ValueBase Consulting seeks a Lead Usability Analyst (UX Researcher) to drive design research across web, apps, in-store experiences, and AI-enabled touchpoints. You will partner with product, design, and engineering to shape strategy while upholding user needs, privacy, and trust.

You will mentor the team, apply advanced research methods, and help scale AI-driven practices across projects. Occasional travel to San Francisco is required.

Qualifications

• 5-8+ years of experience in UX research, product research, or a related research role.
• Portfolio of digital product research across mobile and omnichannel experiences.
• Experience leading complex research initiatives that influence product, design, and cross-functional strategy.
• Practical experience using research tools, AI-enabled workflows, or emerging methods to improve research quality, speed, or impact.

Responsibilities

• Lead high-impact studies end-to-end, using sound research judgment to choose the right approach for the question at hand.
• Translate research findings into actionable insights and specific design recommendations.
• Connect research signals across projects to identify patterns, synergies, and broader opportunities.
• Communicate insights through clear storytelling that makes complex research actionable for partners from developers to executives.

Skills

UX research

Cross-functional collaboration

Mentoring

Tools

AI-enabled tools

Usability testing tools

Job description

ValueBase Consulting seeks a Lead Usability Analyst (UX Researcher) to drive design research across web, apps, in-store experiences, and AI-enabled touchpoints. You will partner with product, design, and engineering to shape strategy while upholding user needs, privacy, and trust.

You will mentor the team, apply advanced research methods, and help scale AI-driven practices across projects. Occasional travel to San Francisco is required.