Head of UX Research & Insights

Cox; Atlanta (GA); On-site; USD 123,000 - 204,000; Full time

Benefits offered by this job

Parental leave

Paid time off

Paid holidays

Up to 25% travel

Job summary

Cox is seeking a Manager of User Research to lead a team delivering actionable insights that improve product outcomes and reduce delivery risk. This role translates objectives into learning agendas, sequences mixed-method studies, and ensures ethical standards and privacy are upheld in an agile environment.

The ideal candidate balances hands‑on research leadership with people development and operational excellence, partnering closely with Product, Design, and Engineering to align research with

Qualifications

• Bachelor's degree and 6 years' related experience, or equivalent combos.
• 1+ year of management or lead experience.
• 6+ years in applied UX research with mentoring or leadership.
• Proficiency in generative and evaluative research methods.
• Agile experience and ability to influence prioritization.
• Strong communication and storytelling for leadership.
• Experience using general‑purpose LLM tools to analyze behavior.
• Experience using AI to accelerate discovery and improvements throughout the product design process.
• Bachelor's degree in HCI, Psychology, Cognitive Science, Human Factors, or related field; advanced degree preferred.

Responsibilities

• Translate business and product objectives into research roadmaps with clear goals, hypotheses, and success criteria.
• Scope, staff, and schedule studies; manage team workload, priorities, and dependencies across concurrent initiatives.
• Review and elevate study plans, instruments, and analyses; ensure method fit, quality, and reproducibility.
• Ensure rigorous application of mixed methods (e.g., interviews, moderated/unmoderated usability, card/tree tests, diary studies, surveys, ethnography) with appropriate sample strategies.
• Integrate survey data and behavioral data with qualitative insight; drive triangulation and clear recommendations.
• Partner with Research Operations to scale quality research practices in recruiting, incentives, consent, privacy compliance, and accessibility.
• Establish issue logs, risk assessments, and evidence trails that link insights to decisions, design changes, and KPIs.
• Partner with Design, Product, and Engineering to align research to release milestones; communicate progress, risks, and trade-offs.
• Maintain repository hygiene (tagging, metadata, insight durability); promote re‑use and reduce duplicate research.
• Apply agentic AI responsibly for note‑taking, coding, clustering, and synthesis with human QA and bias checks.
• Set clear expectations, provide coaching and timely feedback, and run effective 1:1s and growth plans.
• Build interviewing/facilitation excellence; conduct calibrations and peer reviews; model inclusive research practices.
• Recruit, onboard, and develop researchers; recognize performance and address gaps early.
• Improve time-to‑insight, adoption of research‑backed decisions, and reduction in post‑release defects tied to UX.
• Track repository re‑use, study cycle time, and stakeholder satisfaction; share outcomes transparently.

Skills

UX research

Management

Communication

AI tools

Education

Bachelor's degree in HCI/Psych/Cognitive Science/ Human Factors

Master's degree preferred

PhD in related field

Tools

LLM tools

AI-assisted discovery

Job description

Cox is seeking a Manager of User Research to lead a team delivering actionable insights that improve product outcomes and reduce delivery risk. This role translates objectives into learning agendas, sequences mixed-method studies, and ensures ethical standards and privacy are upheld in an agile environment.

The ideal candidate balances hands‑on research leadership with people development and operational excellence, partnering closely with Product, Design, and Engineering to align research with