Lead UX Researcher: Platform Metrics & AI

Cisco Systems, Inc.; Milpitas (CA); Sur place; USD 172 000 - 245 000; Plein temps

Résumé du poste

Cisco Systems, Inc. is seeking a Lead UX Researcher to define and track UX success metrics across Cisco Cloud Control platform journeys. You will partner with Product Management, Design, Data Science and Engineering to translate questions into measurement plans and analyze data to inform decisions.

The role emphasizes both quantitative studies (surveys, SUS, CSAT, SEQ, A/B tests) and qualitative studies (interviews, usability tests). A strong AI/telemetry background is a plus.

Qualifications

• Bachelor's degree or higher in a related field; 8+ years experience preferred.
• 7+ years leading end-to-end quantitative and qualitative UX research.
• Experience partnering with product, design, data science and engineering to define success measures.

Responsabilités

• Define and track UX success metrics across priority platform journeys.
• Build and maintain measurement plans and align stakeholders.
• Baseline platform journey quality and track over time.
• Analyze and communicate quantitative findings to partners.
• Identify where signals are inconclusive and scope qualitative research.

Connaissances

UX research leadership

Quantitative research

Qualitative research

Measurement planning

Cross-functional collaboration

Formation

Bachelor's degree or higher in a related field

Outils

Amplitude

Telemetry tools

Description du poste

Cisco Systems, Inc. is seeking a Lead UX Researcher to define and track UX success metrics across Cisco Cloud Control platform journeys. You will partner with Product Management, Design, Data Science and Engineering to translate questions into measurement plans and analyze data to inform decisions.

The role emphasizes both quantitative studies (surveys, SUS, CSAT, SEQ, A/B tests) and qualitative studies (interviews, usability tests). A strong AI/telemetry background is a plus.