Lead UX Researcher—Middle Mile (Hybrid)

Target; Minneapolis (MN); Hybride; USD 132 000 - 238 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

ADA accommodations

Résumé du poste

Target is seeking a Lead UX Researcher – Middle Mile to set research direction for warehouse tools and workflows within Global Supply Chain & Logistics. You will guide foundational and applied studies across platforms, connecting people, processes, and technology to improve efficiency.

You will mentor researchers, influence product strategy, and champion human-centered decision-making, while collaborating with cross-functional teams to align opportunities with business goals.

Qualifications

• 7+ years of experience in UX or related research field.
• Strong qualitative and quantitative research expertise.
• Holistic, systems-oriented mindset connecting needs, processes, technology, and business objectives.
• Ability to synthesize research with analytics into actionable insights.
• Strong relationship-building, facilitation, and storytelling skills.
• Strong project management and ability to manage multiple priorities.
• Experience mentoring researchers and advancing inclusive research practices.
• Ability to drive initiatives forward in ambiguous environments.

Responsabilités

• Establish and lead the research strategy for Middle Mile warehouse experiences, influencing product priorities, roadmaps, and business decisions.
• Lead foundational and applied mixed-method research to understand warehouse team member needs, workflows, behaviors, and operational challenges.
• Apply holistic, systems-level thinking to connect people, processes, technology, and business outcomes, recognizing upstream and downstream impacts on warehouse operations.
• Partner with UX, Product, Technology, Data Science, Process, and Operations teams to identify opportunities, shape future-state experiences, and align solutions with team member and business needs.
• Combine qualitative insights with analytics and operational data to identify opportunities, inform decisions, and measure impact.
• Translate research into actionable recommendations that improve usability, workflow efficiency, operational effectiveness, and the overall team member experience.
• Optimize on AI-powered tools and emerging technologies to enhance research efficiency and insights.
• Facilitate cross-functional collaboration and build alignment to move initiatives forward.
• Communicate insights through storytelling, influence stakeholders, mentor researchers, and champion high-quality research practices.

Connaissances

UX research

Qualitative research

Quantitative research

Leadership

Mentoring researchers

Stakeholder influence

Storytelling

Description du poste

Target is seeking a Lead UX Researcher – Middle Mile to set research direction for warehouse tools and workflows within Global Supply Chain & Logistics. You will guide foundational and applied studies across platforms, connecting people, processes, and technology to improve efficiency.

You will mentor researchers, influence product strategy, and champion human-centered decision-making, while collaborating with cross-functional teams to align opportunities with business goals.