Gov CX/UX Designer: Accessibility & Measurement Lead

Steampunk; Bloomington (IL); On-site; USD 75,000 - 140,000; Full time

Job summary

Steampunk seeks a UX/CX Designer to lead digital customer experience measurement and accessibility conformance for a large federal advisory program. You will guide the client through our Design Intelligence framework, planning and executing CX initiatives from discovery through measurement, researching, testing, and iteration as the voice of the user.

You will own pre-release accessibility checks, inform journey maps, and collaborate with an Agile team to deliver high-quality artifacts and

Qualifications

• Ability to obtain and maintain a U.S. government security clearance.
• Bachelor’s degree, preferably in HCD, HCI, UX/CX Design, or a related field.
• 5+ years of UX/CX research and design experience.
• Portfolio demonstrating UX/CX research process, methods, and craft.
• Demonstrated knowledge of Section 508/WCAG 2.1 accessibility standards and embedding them into a production workflow.
• Experience with user research techniques such as interviews, co-creation workshops, heuristic evaluation, and card sorting.
• Experience conducting moderated and unmoderated usability and accessibility testing.
• Experience with journey mapping and experience-analytics methods.
• Experience working within an Agile delivery framework, integrating research and measurement activities into program cadences.
• Excellent written communication and presentation skills.
• Experience collaborating within a multidisciplinary delivery team, including service designers, data specialists, and change-management professionals.

Responsibilities

• Deliver a Digital CX Measurement and Reporting Plan aligned to OMB Circular A-11 Section 280
• Conduct user workshops and interviews to frame pain points, validate hypotheses, and inform priority journey maps
• Establish a CX measurement baseline and priority journey maps for client-selected services, expanding to 100% of designated services in later performance periods
• Conduct user research and testing to translate user needs into CX measurement priorities and recommendations
• Own the pre-release accessibility checklist, verifying Section 508/WCAG 2.1 conformance before release rather than remediating after
• Support PRA-compliant survey design for CX measurement
• Collaborate and communicate stakeholder and user needs across a cross-functional Agile team
• Contribute to executive dashboard design supporting stated satisfaction and accuracy targets
• Ensure all deliverables are produced at consistent, high quality across assigned workstreams

Skills

UX research

UX design

Communication

Education

Bachelor’s degree in HCD/HCI/UX/CX

Job description

Steampunk seeks a UX/CX Designer to lead digital customer experience measurement and accessibility conformance for a large federal advisory program. You will guide the client through our Design Intelligence framework, planning and executing CX initiatives from discovery through measurement, researching, testing, and iteration as the voice of the user.

You will own pre-release accessibility checks, inform journey maps, and collaborate with an Agile team to deliver high-quality artifacts and