Lead Utility Billing & Customer Service Supervisor

City of Missoula; Missoula (MT); On-site; USD 47,000 - 56,000; Full time

Job summary

City of Missoula is seeking an organized Utility Billing Supervisor to lead the daily operations of billing for water, wastewater, stormwater, and dispatch utilities. You will oversee account management, ensure billing accuracy, monitor payments, and support billing systems to ensure reliable service for the community.

This role requires strong supervision and customer service skills, with a background in accounting, accounts receivable, or related fields.

Qualifications

• Knowledge of office management principles and supervision.
• Strong accounting knowledge including balancing, reconciling, auditing.
• Ability to learn utility accounting systems and rate structures.
• Commitment to safety, ADA compliance, and city policies.
• Excellent customer service and problem-solving.
• Ability to manage multiple projects with strict deadlines.
• Integrity and discretion in handling confidential information.

Responsibilities

• Oversee and coordinate all account activities of utility billing and collection of payments for the City’s water, wastewater, and stormwater utility services.
• Supervise staff, assign work, coordinate schedules, and provide feedback.
• Ensure accurate and timely billing data collection and adjust errors.
• Support utility billing software systems, including updates and troubleshooting.
• Prepare monthly and fiscal year-end reporting for the finance department.
• Coordinate the resolution of billing or meter issues and identify meters for replacement.
• Provide courteous customer service and resolve complex inquiries and refunds.
• Serve as point of contact for wastewater meter sales and installations; handle deposits and refunds.
• Assign delinquent accounts to collections and set up new utility accounts.
• Issue leak or high consumption notices as needed.
• Perform other duties as assigned.

Skills

Customer service

Accounts receivable

Accounting

Supervision

Budgeting

Communication

Microsoft 365

Detail-oriented

Data analysis

Education

Experience or education in customer service or accounting

Tools

Utility billing software

Microsoft 365

Job description

City of Missoula is seeking an organized Utility Billing Supervisor to lead the daily operations of billing for water, wastewater, stormwater, and dispatch utilities. You will oversee account management, ensure billing accuracy, monitor payments, and support billing systems to ensure reliable service for the community.

This role requires strong supervision and customer service skills, with a background in accounting, accounts receivable, or related fields.