Lead User Experience Designer (Contract)

Bounteous; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Lead User Experience Designer who is passionate about crafting engaging user experiences. In this pivotal role, you will lead user research, develop experience strategies, and mentor junior designers while collaborating with cross-disciplinary teams. Your expertise in human-centered design and accessibility will be crucial in creating impactful solutions that resonate with users and meet business objectives. If you thrive in dynamic environments and are eager to shape the future of user experience, this opportunity is perfect for you.

Qualifications

• 6+ years of UX experience with a strong focus on user-centered design.
• Proficient in user research methodologies and content strategy.

Responsibilities

• Lead user research and analysis to inform design strategies.
• Collaborate with cross-functional teams to implement designs.

Skills

User Research

Experience Strategy

Content Strategy

Inclusive Design

User Testing

Communication

Collaboration

Mentoring

Education

BS/BA or Advanced degree in Human-Computer Interaction

Master's degree in related fields

Tools

Figma

Userlytics

Optimal Workshop

Adobe Creative Suite

Microsoft Office

Job description

Bounteous x Accolite is looking for a seasoned Lead User Experience Designer with a passion for creative problem-solving and a proven ability to lead fast-paced and dynamic experience strategy and design engagements. Our ideal candidate is a naturally engaging storyteller who enjoys collaborating with cross-disciplinary teams to create meaningful experiences that users love and clients value.

As a Lead User Experience Designer, your desire to craft data-driven, human-centered solutions keeps you in the work, driving the experience strategy and quality standards from concept through execution. You will serve as a leader and mentor to colleagues working alongside you, helping them hone their craft while modeling behaviors that build trust and partnership with team members and clients.

Role & Responsibilities

• User Research and Analysis:
• Determine and conduct appropriate user research methodology (e.g. IDIs, focus groups, etc.) to understand user needs, behaviors, and preferences.
• Create personas, user journey maps, empathy maps, etc.
• Critique, analyze, and synthesize research findings that inform and apply to the experience design approach and solution.
• Experience Strategy & Design:
• Facilitate discovery activities with limited oversight such as workshops, stakeholder interviews, heuristic reviews, audits, competitive reviews, etc.
• Articulate a clear experience strategy grounded in discovery outputs, research, business, and audience needs.
• Lead and create supporting deliverables and documentation including user flows, service blueprints, process flows, use case diagrams, wireframes, prototypes, etc.
• Iterate on deliverables based on user feedback and/or usability testing.
• Content Strategy:
• Connect content strategy activities to demonstrable user, business, and brand value.
• Lead and create detailed content strategy deliverables with limited oversight, including governance models and workflows, content models, taxonomies, information architecture, relationship documents, content audits & inventories, and research findings.
• Inclusive & Accessible Design:
• Advocate for and implement accessibility best practices to ensure people with disabilities can access and effectively utilize websites & products.
• Create content, websites, and products that are usable by the range of human diversity, regardless of age, culture, ability, gender, or other backgrounds.
• User Testing & Analysis:
• Plan and conduct appropriate user testing methodologies (e.g. usability testing, card sorting, content testing, preference testing, etc.) to gather insights on the user experience.
• Analyze results to inform approach, enhancements, and improvements.
• Continually identify opportunities for optimizing the user experience by conducting feedback, iteration, and testing cycles.
• Communication & Collaboration:
• Active listener and insightful communicator with colleagues at any level to achieve desired outcomes and build strong alliances and relationships.
• Work closely with cross-functional teams, including developers, product managers, and stakeholders to bring designs from concept through implementation.
• Communicate design intent, ideas, and concepts effectively to both technical and non-technical colleagues and clients.
• Team Excellence & Growth:
• Contribute to the establishment of experience design standards, deliverables, and methodologies within the organization.
• Mentor junior team members to create polished deliverables, improve presentation skills, and guide career growth.
• Keep abreast of industry trends, best practices, tools, and emerging technologies in experience design.
• Contribute to our culture and atmosphere, ever-improving quality of work, and growth into the next generation of user experience designers.

Preferred Qualifications

• BS/BA or Advanced degree in Human-Computer Interaction, Library Science, Graphic Design, Information Systems, Computer Science, or equivalent work experience.
• 6+ years of experience as a UX professional; 2+ years at a digital-first agency or consultancy required.
• Strong background in human factors, information architecture, and user-centered design methodology.
• Experience conducting stakeholder interviews, facilitating workshops, and presenting work to clients.
• Experience with responsive and mobile design, design systems, and accessibility best practices.
• Ability to work in a fast-paced, dynamic environment while managing multiple priorities.
• Effective communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships.
• Proficiency in design and presentation software, specifically: Figma, Userlytics, Optimal Workshop, Adobe Creative Suite, and Microsoft Office.

• Additional Preferred Qualifications:
• Master's degree in Human-Computer Interaction, Library Science, or related fields.
• Background in taxonomy, Digital Asset Management IA.
• Experience with service design and/or dialog design.
• Knowledge of Agile/Scrum methodologies.