Lead Universal Banker & Team Coach

Citi; Paramus (NJ); On-site; USD 57,000 - 74,000; Full time

Job summary

Citi in Paramus, New Jersey seeks a Head Universal Banker to lead branch service delivery, coach Universal Bankers and Tellers, and drive sales and risk controls. You will model exemplary service, guide clients through complex transactions, and promote digital channels.

In this leadership role you’ll mentor teammates, resolve issues promptly, and ensure every client experience aligns with Citi standards while maintaining branch profitability and compliance.

Qualifications

• 2-4 years relevant experience
• Face-to-face customer service, digital engagement and basic sales/referrals
• Open, client service orientation and desire to help customers
• Sales experience desired
• Excellent verbal and written communication skills
• Analytical and problem solving skills
• Basic computer and digital tools skills
• Retail experience

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers by modeling service and mentoring on sales, service, and compliance routines.
• Guide clients and team in the branch, handling complex transactions and delivering exceptional experience.
• Champion risk and control by monitoring operations and ensuring policy compliance.
• Present products and services and educate clients on digital channels.
• Act as subject matter expert for the branch and adapt to coverage needs.
• Provide coaching on Digital capabilities and streamline sales and service processes.
• Resolve client issues promptly and professionally.

Skills

Face-to-face customer service

Digital engagement

Basic sales/referrals

Client service orientation

Sales experience

Verbal and written communication

Analytical and problem solving

Basic computer skills

Retail experience

Education

High School diploma or equivalent

Job description

Citi in Paramus, New Jersey seeks a Head Universal Banker to lead branch service delivery, coach Universal Bankers and Tellers, and drive sales and risk controls. You will model exemplary service, guide clients through complex transactions, and promote digital channels.

In this leadership role you’ll mentor teammates, resolve issues promptly, and ensure every client experience aligns with Citi standards while maintaining branch profitability and compliance.