Lead Universal Banker — Customer Experience Leader

Citibank (Switzerland) AG; Paramus, Northern (NJ, KY); Hybrid; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Paramus, New Jersey seeks a Head Universal Banker to lead and mentor branch staff, manage service and sales activities, and drive a first-class client experience. The role emphasizes risk and control, and the ability to coach teams in using digital channels to meet client needs.

The position requires 2–4 years of relevant experience, strong communication skills, and the ability to supervise in a fast-paced retail banking environment.

Qualifications

• 2-4 years relevant experience.
• Experience with face-to-face customer service and digital engagement is preferred.
• Excellent verbal and written communication skills; analytical and problem solving abilities.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers in service, sales, and compliance.
• Guide clients and team members in the branch, handling complex transactions and ensuring exceptional client experience.
• Promote digital capabilities and educate clients on self-service options; identify client needs and convert to referrals.

Education

High School diploma or equivalent

Job description

Citibank (Switzerland) AG in Paramus, New Jersey seeks a Head Universal Banker to lead and mentor branch staff, manage service and sales activities, and drive a first-class client experience. The role emphasizes risk and control, and the ability to coach teams in using digital channels to meet client needs.

The position requires 2–4 years of relevant experience, strong communication skills, and the ability to supervise in a fast-paced retail banking environment.