Lead Transportation & Guest Services Supervisor

Kerzner International; Big Sky (MT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance 80%

Dental Vision Life 100% Employer-Cover

401(k) 4% Match

Paid Time Off 25 days

Winter Season Ski/Fitness Pass

Complimentary Transportation

Complimentary Meals on Shift

On-Property Discounts

Job summary

One&Only Moonlight Basin is seeking a Team Leader, Transportation to guide the Driver/Bellman team and ensure safe, efficient, and consistent guest services across the transportation function.

The role emphasizes leading daily operations, coordinating airport transfers and baggage deliveries, and maintaining strong knowledge of the property to assist guests. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Minimum of 2 years of experience within Front Office, Guest Services, Transportation, or a related guest-facing department in a hotel or resort setting
• Previous supervisory experience is preferred
• Previous experience in transportation, valet services, or bell services is highly desirable
• Valid U.S. driver's license
• Excellent communication skills, with the ability to communicate confidently with guests and colleagues
• Excellent organizational skills
• Ability to remain calm and composed under pressure in a fast-paced setting
• Willing to work flexible hours, including evenings, weekends, and holidays
• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail

Responsibilities

• Lead the Driver/Bellman team, setting the standard for professional conduct
• Oversee daily transportation operations, including staffing and scheduling, to maintain the delivery of guest services
• Deliver positive guest experiences by maintaining a visible presence, building guest relationships, anticipating guest needs, and responding to requests and concerns
• Coordinate transportation arrangements, including airport transfers and baggage deliveries
• Maintain strong property and destination knowledge to confidently assist guests with information, recommendations, directions, facilities, activities, and attractions
• Ensure effective communication with relevant departments, such as Front Office, Connectivity, Housekeeping, and Security
• Monitor service quality, driving continuous improvement by gathering guest feedback to identify opportunities to improve efficiency
• Perform additional responsibilities as assigned by the Manager, Front of the House or other members of management

Job description

One&Only Moonlight Basin is seeking a Team Leader, Transportation to guide the Driver/Bellman team and ensure safe, efficient, and consistent guest services across the transportation function.

The role emphasizes leading daily operations, coordinating airport transfers and baggage deliveries, and maintaining strong knowledge of the property to assist guests. Flexibility for evenings, weekends, and holidays is required.