Lead Teller & Personal Banking Coach

PNC Financial Services Group, Inc.; Grove City (OH); In loco; USD 38.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision coverage

401(k) with match

Paid time off

Life insurance

Relocation/commuter benefits

Descrizione del lavoro

PNC Financial Services Group, Inc. in Grove City, OH is seeking a Personal Banker to provide exceptional customer service and financial guidance at the Grove City Branch. You will engage customers, educate on products, and refer opportunities to branch staff to enhance relationship banking.

The role emphasizes in-person service, accuracy in transactions, and collaboration with management on hiring and performance. Eligible for incentive-based pay and benefits.

Competenze

• Typically requires 1+ years of related experience.
• No university degree required; related experience may substitute.
• No certifications or licenses required.

Mansioni

• Coaches, mentors and leads tellers to deliver a unique customer experience and improve financial wellbeing.
• Educates customers on alternatives and identifies banking opportunities during interactions.
• Refers opportunities to branch staff and positions PNC products to meet needs.
• Assists Branch Manager with performance management and hiring processes.
• Ensures efficient and accurate daily branch operations and maintenance.

Conoscenze

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Formazione

No Degree

Descrizione del lavoro

PNC Financial Services Group, Inc. in Grove City, OH is seeking a Personal Banker to provide exceptional customer service and financial guidance at the Grove City Branch. You will engage customers, educate on products, and refer opportunities to branch staff to enhance relationship banking.

The role emphasizes in-person service, accuracy in transactions, and collaboration with management on hiring and performance. Eligible for incentive-based pay and benefits.