Lead Teller: Growth, Training & Member Impact

BrightBridge Credit Union; Waltham (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

BrightBridge Credit Union in Waltham, MA is seeking a proactive Lead Teller to deliver exceptional member service, process a wide range of transactions, and help build lasting relationships with our local community. You’ll handle deposits, loan payments, ATM balancing, and back-up supervisory duties while coaching tellers and supporting sales goals through cross-selling of credit union products.

The ideal candidate has a high school diploma, 2+ years of cash handling or teller experience, strong

Qualifications

• High school diploma or equivalent.
• Two years of customer/member service or cash handling/teller experience.
• One year in a financial institution in a customer service oriented position preferred.
• Strong interpersonal, written/verbal communication and organizational skills.
• Proven cross sales ability.
• Flexibility of work hours and proven reliability/dependability.

Responsibilities

• Processes a wide variety of transactions for members including, but not limited to: deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, IRA deposits/withdrawals in accordance with established Credit Union policies and procedures.
• Consistently develops potential new business by uncovering clues and needs during interactions with members, presenting the benefits of those products/services and referring the member to the appropriate CU partner for fulfillment.
• Assists in all aspects of opening and closing the branch serves as a back-up to the Teller Operations Supervisor or Assistant Branch Manager.
• Is responsible for or participates in the balancing of the ATM.
• Participates in opening and closing the branch.
• Trains or assists in the training of newly hired and regular staff in policies and procedures.
• Provides assistance and coaching to other tellers as needed.
• Prepares the Check 21 deposit for the Branch as needed.
• Orders and verifies the daily currency shipment as needed.
• Maintains and balances a cash vault.
• Balances cash drawer and makes settlement of the day’s activities.
• Ensures cash limits are followed and cash is secure nightly.
• Interacts with members and staff daily in a prompt, effective and professional manner.
• Assists members with accessing safe deposit boxes.
• Answers telephones and directs callers.
• Adheres to Bank Secrecy Act policy and procedures.
• Ability to work some Saturdays and occasional coverage at alternate locations.
• Works towards sale/service goals via meetings and product knowledge training.

Skills

Customer service

Cash handling

Communication

Cross-selling

Reliability

Education

High school diploma

Job description

BrightBridge Credit Union in Waltham, MA is seeking a proactive Lead Teller to deliver exceptional member service, process a wide range of transactions, and help build lasting relationships with our local community. You’ll handle deposits, loan payments, ATM balancing, and back-up supervisory duties while coaching tellers and supporting sales goals through cross-selling of credit union products.

The ideal candidate has a high school diploma, 2+ years of cash handling or teller experience, strong