Lead Teller & Member Service Coach

Truliant Federal Credit Union; Williamsburg Square (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid holidays & PTO

401(k) matching

Tuition reimbursement

Teledoc

Job summary

Truliant Federal Credit Union in Williamsburg Square, North Carolina, is seeking a Lead Teller I to supervise daily teller operations, coach the team, and ensure accurate cash handling and service standards. You’ll model outstanding member service and safeguard confidentiality while resolving account concerns.

You will collaborate with branch management on training, policy updates, and ongoing development of staff to create a welcoming, efficient, and compliant service experience.

Qualifications

• High school diploma or equivalent required.
• 2+ years teller or branch operations experience preferred.
• Supervisory experience or coaching background beneficial.

Responsibilities

• Lead the teller team to meet branch goals and service standards.
• Ensure accurate teller operations, balancing, cash audits, and related controls.
• Support management with policy training and staff development.

Skills

Customer service

Leadership

Cash handling

Attention to detail

English communication

Balancing

Team coaching

Education

High school diploma

Associate degree or higher

Tools

Credit Union software

Job description

Truliant Federal Credit Union in Williamsburg Square, North Carolina, is seeking a Lead Teller I to supervise daily teller operations, coach the team, and ensure accurate cash handling and service standards. You’ll model outstanding member service and safeguard confidentiality while resolving account concerns.

You will collaborate with branch management on training, policy updates, and ongoing development of staff to create a welcoming, efficient, and compliant service experience.