Lead Teller & Customer Success Advocate

Fremont-Bank; Union City (CA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

ESOP

Job summary

Fremont Bank is seeking a Lead Teller in Union City, CA to manage all teller transactions, assist with customer service, and drive sales through product referrals. The role requires flexibility for weekends and potential telemarketing activity as needed by management.

We value a self-starter who can handle cash with accuracy, communicate clearly, and maintain a professional appearance while upholding bank standards and regulatory compliance.

Qualifications

• 2 years of banking experience or equivalent preferred.
• Pass Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority.
• Previous cash handling experience.
• Sales and customer service experience in a customer-facing environment.
• Willingness to perform telemarketing duties as assigned.
• Excellent verbal and written communication skills.
• A professional appearance is required.
• Experience working in a Windows-based computer environment, knowledge of Microsoft Office.
• High School Diploma or GED required.
• College degree preferred.

Responsibilities

• Perform all teller transactions.
• Ensure client satisfaction by following Fremont Bank service standards.
• Explain bank policies and procedures.
• Explain, promote, sell and refer Fremont Bank products and services to current and prospective clients.
• Meet assigned sales and referral objectives.
• Conduct telemarketing and follow-up sales duties when assigned by management.
• Reconcile cash and all other transactions daily.
• Responsible for compliance with applicable Federal Banking Regulations.
• Accountable for performing all operational duties with accuracy and attention to detail.
• Stay informed of job-related issues, bank promotions, changes in products, services, policies or procedures; participate in training classes.
• Accountable for staying current on business-related activities in other areas of the Bank.
• Maintain a flexible schedule, including working weekends.
• Perform other duties and projects as assigned.

Skills

Cash handling

Customer service

Sales

Telemarketing

Communication

Professional appearance

MS Office

Education

High School Diploma

GED

College degree preferred

Tools

Windows

Microsoft Office

Job description

Fremont Bank is seeking a Lead Teller in Union City, CA to manage all teller transactions, assist with customer service, and drive sales through product referrals. The role requires flexibility for weekends and potential telemarketing activity as needed by management.

We value a self-starter who can handle cash with accuracy, communicate clearly, and maintain a professional appearance while upholding bank standards and regulatory compliance.