Lead Teller & Branch Coach: Elevate Client Experience

KeyCorp; Monsey (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Monsey, NY. You will act as the primary troubleshooter for client service needs, coach tellers, and manage day-to-day teller operations in a branch setting.

You will identify financial wellness opportunities, help clients achieve goals with bank tools, and support training of new tellers. Saturday work may be required, with adherence to policies and safety standards.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills (required).
• Minimum of 3 years' experience in cash handling (required).
• Demonstrated ability to lead, motivate, and foster teamwork (required).
• Strong organizational skills with multi-tasking ability.

Responsibilities

• Lead teller duties in a branch, including scheduling tellers and coaching staff.
• Identify and resolve complex client servicing issues and provide guidance to tellers.
• Transition clients to bankers to discuss financial wellness opportunities.
• Ensure branch compliance with regulatory, security, and internal audit controls.

Skills

Client relationship skills

Cash handling

Leadership

Time management

Notary license

Education

High School Diploma or GED

Tools

Windows

Job description

KeyBank is seeking a Lead Teller in Monsey, NY. You will act as the primary troubleshooter for client service needs, coach tellers, and manage day-to-day teller operations in a branch setting.

You will identify financial wellness opportunities, help clients achieve goals with bank tools, and support training of new tellers. Saturday work may be required, with adherence to policies and safety standards.