Lead Teller

PNC Investments; Pennsylvania; On-site; USD 35,000 - 45,000; Full time

Job summary

A leading financial institution is seeking a Lead Teller for its Kennett Square branch. This entry-level position focuses on coaching and mentoring tellers to enhance customer experience and drive financial wellbeing. Candidates should have strong customer service skills and be proactive in identifying banking opportunities. The role offers a comprehensive benefits package and a supportive work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Pension

Educational Assistance

Paid Time Off

Qualifications

• 1+ years of related experience required.
• No degree required, but related experience is necessary.

Responsibilities

• Coaches and leads tellers to improve customer experience.
• Identifies banking opportunities and makes referrals.
• Ensures efficient and accurate branch operations.

Skills

Customer Experience

Coaching Others

Problem Solving

Digital Awareness

Managing Multiple Priorities

Education

High School Diploma or GED

Job description

1 day ago Be among the first 25 applicants

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a(n) Lead Teller within PNC's Retail organization, you will be based in Kennett Square, PA at the Longwood Branch.

Job Description

• Coaches, mentors, and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Coaches, mentors, and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors, and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Coaches, mentors, and leads tellers by example with clear communication skills, transaction handling, and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors, and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

PNC Employees take pride in our reputation, and to continue building upon that, we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

To learn more about this and other opportunities on our team, watch this video.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university/college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Usually requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits, including medical, dental, vision, life insurance, disability protection, 401(k) with match, pension, stock plans, dependent care, adoption support, educational assistance, wellness programs, paid time off, and more. For details, visit Your PNC Total Rewards.

Disability Accommodations

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Include “accommodation request” in the subject line and provide your details. All information will be kept confidential.

Equal Employment Opportunity

PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to federal and state regulations regarding criminal history and licensing.

Additional Information

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Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales