Lead Teller

PNC Financial Services Group; Ashburn (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Lead Teller to join its Retail organization in Ashburn, VA. This role focuses on coaching and mentoring a team of tellers to deliver exceptional customer service and improve financial wellbeing. You'll engage with customers, identify their banking needs, and promote suitable products. This position offers a chance to make a significant impact within a collaborative environment, where your leadership will help shape the customer experience and drive loyalty. If you are passionate about customer service and team development, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Pension Plan

Stock Purchase Plans

Qualifications

• 1+ years of related experience in a customer-facing role.
• Ability to coach and lead a team effectively.

Responsibilities

• Mentor and lead tellers to enhance customer experience.
• Educate customers on banking products and services.

Skills

Customer Service

Coaching

Problem Resolution

Risk Management

Education

High School Diploma or GED

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Lead Teller within PNC's Retail organization, you will be based in Ashburn, VA.

Job Description

1. Coaches, mentors, and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
2. Coaches, mentors, and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
3. Coaches, mentors, and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
4. Coaches, mentors, and leads tellers by example with clear communication skills, transaction handling, and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
5. Coaches, mentors, and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees are expected to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

To learn more about this and other opportunities on our team, Watch this video.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Roles at this level typically do not require a university/college degree, high school diploma, or GED, but do require related experience or product knowledge to accomplish primary duties. Typically, 1+ years of related experience is required. In lieu of a degree, a comparable combination of education, certifications, and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits, including medical, dental, vision, life insurance, disability protection, 401(k) with match, pension, stock purchase plans, and more. For full details, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required for the application process, please contact us via email at [e-mail] with "accommodation request" in the subject line, including your name, job ID, and contact information. For assistance, call 877-968-7762 and mention "Workday". All information is confidential.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

California Residents

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