Lead Teller

PNC; Ashburn (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Lead Teller to join their dynamic team in Ashburn, VA. This full-time role focuses on coaching and mentoring tellers to enhance customer experiences and drive financial well-being. You will engage with customers, identify banking opportunities, and ensure efficient branch operations. The ideal candidate will have strong customer service skills and a proactive approach to sales. Join a company that values inclusivity and offers a comprehensive benefits package, making a meaningful impact on customers' financial journeys.

Benefits

Health Coverage

Retirement Plans

Paid Time Off

Qualifications

• 1+ years of related experience required, no degree necessary.
• Strong customer service and proactive sales skills are essential.

Responsibilities

• Coaches and mentors tellers to deliver exceptional customer experiences.
• Identifies banking opportunities and educates customers on financial options.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree Required

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Lead Teller within PNC's Retail organization, you will be based in Ashburn, VA.

Job Description

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Employee Expectations

PNC employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Core Competencies

Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience

Typically requires 1+ years of related experience. Roles at this level usually do not require a university/college degree, but related experience or product knowledge is necessary.

Education

No Degree required

Certifications & Licenses

No Required Certification(s) or License(s)

Benefits

PNC offers a comprehensive range of benefits including health coverage, retirement plans, paid time off, and more. For details, visit Your PNC Total Rewards.

Disability Accommodations & EEO

If accommodations are needed, contact us via email at [e-mail] or call 877-968-7762. PNC fosters an inclusive and accessible workplace, providing reasonable accommodations to qualified individuals.

Additional Information

This position is full-time, in the finance job function, and not applicable for seniority level designation.