Switchboard Operator

CareWell Health Medical Center; East Orange (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

CareWell Health Medical Center in New Jersey is seeking a dedicated Switchboard Operator to assist callers and connect them to the correct locations or extensions. You will handle emergency communications and provide accurate information with composure during high-stress situations.

Responsibilities include greeting callers, transferring calls, and maintaining documentation of communications while supporting holidays and weekend coverage as needed.

Qualifications

• High School Diploma or equivalent.
• Customer service experience and 1 year Switchboard Operator experience.

Responsibilities

• Answer incoming calls, greet callers, provide information, transfer calls or take messages.
• Route emergency calls appropriately and relay messages.
• Operate telephone, switchboard, intercom, two-way radio, or PA system.
• Page individuals to inform them of calls and arrange conference calls as needed.

Skills

Customer service

Switchboard operation

Phone etiquette

Multitasking

Emergency communications

Education

High School Diploma or equivalent

Tools

Telephone switchboard

Job description

Job SummaryProvides assistance and excellent customer service to individuals contacting the Hospital for medical services, business or other needs. Operators will receive calls and connects people to the appropriate locations or extension. Ability to utilize the on line beeper system and provide emergency communications as necessary to Local, State, Federal or other agencies as directed

Essential Functions

• Must have excellent customer service skills, telephone etiquette, be poised and have the ability to remain calm under emergency or pressure situations.
• Must be able to multitask independently and work in a high stress environment.
• Individual must have the ability to manage activity and maintain accountability of activity through an organized documentation process.
• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary
• Route emergency calls appropriately.
• Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
• Relay and route written and verbal messages.
• Place telephone calls or arrange conference calls as instructed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Education/Certifications

High School Diploma or equivalent

Minimum Work Experience

Customer service experience and 1 year Switchboard Operator experience.

Position Type/Expected Hours of Work: Must be willing to work holidays, weekends and provide additional coverage as needed