Lead Technician - Silverdale, WA

Insight Global; Silverdale (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Insight Global is seeking a deployment lead to manage state-wide device deployment programs across WA/OR with travel. You will supervise technicians, perform imaging, configure Windows devices, and ensure end-user handoffs are seamless.

The role requires healthcare IT experience, strong LAN/WAN/troubleshooting skills, and the ability to lead large-scale deployments across multiple sites.

Qualifications

• 5+ years’ experience as PC/computer technician or similar role.
• 2+ years of lead technician experience.
• Experience in healthcare environments.
• Experience with LAN/WAN troubleshooting.
• Printer support experience is preferred.
• Experience in enterprise IT environments.
• Experience in remote PC troubleshooting.
• Strong knowledge of security and data privacy basics.
• Willingness to lift up to 50 pounds.
• Experience leading large deployment or PC refresh programs.

Responsibilities

• Serve as the primary deployment lead for assigned state (WA or OR).
• Oversee end-to-end device deployment, swaps, installs, and replacements.
• Execute device imaging and configuration (Windows 11 upgrades and Windows 10 as needed).
• Lead Level 1 technicians, ensuring process adherence and quality.
• Escalate or coordinate with support teams for issues.
• Conduct site readiness checks and identify risks.
• Ensure device quality control prior to handoff.
• Oversee asset tracking, inventory updates, and deployment reporting.
• Maintain deployment progress documentation and resolutions.
• Provide white-glove end-user support during device transitions.
• Support peripheral setup and troubleshooting (printers, scanners, workstation hardware).

Skills

Lead technician

LAN/WAN troubleshooting

Printer support

Remote PC support

Communication skills

Time management

Autonomous work

Healthcare IT

IT security basics

Windows imaging

Education

BSc/BA in Computer Science or Engineering

CompTIA A+ certification preferred

Tools

Imaging tools

IT asset tracking systems

Job description

Key Responsibilities:

• -Serve as the primary deployment lead for assigned state (WA or OR), overseeing daily execution across deployment sites


• -Perform and oversee end-to-end device deployment, including swaps, installs, and full replacement workflows


• -Execute and validate device imaging and configuration (Windows 11 upgrades and Windows 10 for exception devices)


• -Lead and support Level 1 technicians, ensuring adherence to process, productivity targets, and quality standards


• -Act as the main escalation point for technical issues, resolving or coordinating with support teams as needed


• -Conduct site readiness checks, identifying risks, blockers, or logistical challenges upfront


• -Ensure quality control and device validation prior to end-user handoff


• -Oversee asset tracking, inventory updates, and deployment reporting throughout the project lifecycle


• -Maintain accurate documentation of deployment progress, issues, and resolutions


• -Provide white-glove support and communication to end-users during device transitions


• -Support peripheral setup and troubleshooting, including printers, scanners, and workstation hardware

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• -5+years’ experienceasPC/computer technicianor similar role


• -2+ years of lead technician experience


• -Experience working in a healthcare environment


• -Experience with LAN/WAN networks troubleshooting


• -Thorough knowledge of computer systems and IT components


• -Experience working in an enterprise IT environment


• -Experience in remote PC troubleshooting


• -Good knowledge of internet security and data privacy principles


• -Printer support experience


• -Excellent troubleshooting skills


• -Excellent communication abilities and customer service skills


• -Exceptional organizing and time-management skills


• -BSc/BA in Computer Science, engineering,relevant field, or commensurate experience


• -Must be willing and able to lift up to 50 pounds -Relevant certifications (e.g. CompTIA A+) will be an advantage


• -Experience leading large-scale deployment or PC refresh programs


• -Ability to manage technicians across multiple sites within a region/state


• -Strong ability to work autonomously in travel-heavy environments with minimal oversight