Lead Technician Restoration Mold Water Fire

ServiceMaster Clean of Fraser Valley; Austin (TX); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Paid Time Off

Uniforms provided

Training provided

Company vehicles

Job summary

Servpro Team Locandro seeks a Lead Technician/Crew Chief to supervise restoration projects in residential and commercial settings. You will coordinate crews, ensure safety and quality, and drive positive customer experiences.

This role requires hands-on leadership and adherence to SERVPRO processes. Candidates should have restoration experience, IICRC certification where possible, and the ability to travel as needed.

Qualifications

• Experience in restoration work related to water, fire, and mold cleanup.
• Experience leading and supervising a restoration team.
• Strong written and verbal communication skills.
• Willingness to travel locally or out of state.

Responsibilities

• Supervise and perform production work according to SERVPRO processes; ensure quality control.
• Manage customer experience and online reviews.
• Coach, train, and supervise restoration technicians.
• Document detailed job files and track progress from start to finish.
• Manage labor and consumables; coordinate with office staff.

Skills

Restoration experience

Team leadership

Communication

Travel availability

On-call availability

Education

IICRC certifications

Tools

Industry software programs

Job description

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Company car
• Dental insurance

Do you have experience in Water Mitigation, Mold Remediation, Restoration, Fire Damage, Construction or similar industries? Do you love helping people through difficult situations? Do you enjoy leading a team to success?

Then don't miss your chance to join Servpro Team Locandro, located in the Weston/West Davie area.

Lead Technician / Crew Chief

coordinates, monitors, and performs work activities on residential and commercial projects to successfully fulfill service needs and facilitate a positive customer experience.

Responsibilities

• Supervise and perform production work according to SERVPRO® processes and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians, coach and train them, and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Monitor assigned jobs from start to finish
• Manage labor and consumable item usage on assigned projects
• Communicate with production manager and office staff on project progress and issues
• Manage data using industry software programs
• Communicate, follow and enforce all OSHA guidelines for job safety
• Be readily available for on-calls and emergencies

Requirements

• Experience in restoration work related to clean up from damage caused by water, fire, and mold is required.
• Experience leading and supervising a team in the restoration industry is required
• IICRC certifications highly preferred
• Experience using industry related software programs
• Ability to travel locally or out of state when necessary
• Ability and willingness to work nights and weekends as required
• Ability to be On-Call as needed
• Valid driver’s license
• Able to comply with franchise guidelines
• Effective written and oral communication
• Preferable bilingual (English/Spanish), English is mandatory.

Physical and Work Environment Requirements

• Ability to regularly lift 50 pounds unassisted and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing,
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawls spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

Benefits

• Health Insurance
• Paid Holidays
• Paid Time Off
• Uniforms provided
• Training provided
• Company vehicles

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.