Lead Technician - OKC

ServiceMaster Restore; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

ServiceMaster Restore seeks a Lead Technician to oversee remediation projects, coordinate crews, and ensure safety, quality, and client satisfaction on-site. You will guide technicians, document moisture readings, and report findings for insurance purposes.

The role requires WRT certification with ASD preferred, valid driver's license, and strong leadership and communication skills. Travel between sites is expected as part of project delivery.

Qualifications

• High school diploma or equivalent required.
• WRT certification required.
• ASD certification preferred.

Responsibilities

• Review work orders, confirm travel route and load equipment and supplies.
• Lead and supervise remediation projects (water, mold, biohazard/trauma, fire).
• Communicate clearly with customers about process and progress.
• Oversee daily activities, monitor moisture mapping and documentation for insurance compliance.
• Inspect completed work and obtain customer sign-off.

Skills

Leadership

Communication skills

Team supervision

Data entry

Problem solving

Mentoring

Mobile software familiarity

Attention to detail

Education

High school diploma or equivalent

Water Damage Restoration Technician (WRT)

Applied Structural Drying Technician (ASD)

Tools

Restore 365

MICA

Job description

The Lead Technician position is responsible for overseeing and performing remediation tasks across

water, mold, biohazard (including trauma), and fire mitigation projects. This role leads assigned crews,

ensures work is completed to company and industry standards, and monitors compliance with safety,

insurance, and documentation requirements.

Lead Technicians coordinate project activities, provide

direction to technicians, and prepare accurate notes, photos, and reports.

Serving as the primary on-site

representative, the Lead Technician upholds brand standards through professionalism, customer

communication, and quality project execution. This position reports to the Project Manager.

Key Responsibilities

• Review work orders, confirm travel route, and ensure all necessary equipment and supplies are loaded before departing to the job site.
• Lead and supervise remediation projects (water, mold, biohazard/trauma, fire) in accordance with company procedures, including extraction, debris removal, demolition, and cleaning.
• Communicate clearly with customers, explaining the remediation process, sequence of work,
• and progress updates.
• Oversee daily project activities, including monitoring, moisture mapping, and documentation, ensuring compliance with insurance and industry guidelines.
• Inspect completed work, verify quality standards, and obtain customer approval and sign-off.
• Prepare thorough documentation, including moisture readings, atmospheric data, and photos, in alignment with company and insurance requirements.
• Utilize project tracking software (e.g., Restore 365, MICA) effectively for accurate reporting and job management.
• Provide guidance and training to technicians in remediation processes and best practices.
• Maintain project safety standards and ensure proper use of PPE by all team members.
• Other duties as assigned.

Qualifications

• Education: High school diploma or equivalent required
• Valid driver’s license with a satisfactory driving record.

Experience

• Experience working both independently and as part of a team; leadership experience

preferred

• Experience working in the restoration or service-based industry preferred

Skills & Competencies

• Strong verbal and written communication skills.
• Ability to follow procedures, instructions, and direction with attention to detail.
• Dependable, self-motivated, and able to adapt to changing job demands.
• Proficient in using mobile software applications and completing accurate data entry.
• Demonstrated ability to lead teams, delegate tasks, and prioritize activities to meet project schedules, including participation in on-call rotations.
• Strong analytical and problem-solving skills with the ability to make sound decisions in the field.
• Experience training and mentoring team members in remediation processes and job skills.
• Required Certification: Water Damage Restoration Technician (WRT).
• Preferred Certification: Applied Structural Drying Technician (ASD).

Working Conditions

• Requires frequent lifting, carrying, pushing, and pulling of objects up to 70 lbs.
• Frequent standing, walking, squatting, crawling, and crouching for extended periods.
• Exposure to a variety of indoor and outdoor environments, including adverse conditions and foul odor environments (e.g., water, fire, mold, biohazard).
• Use of appropriate personal protective equipment (PPE), such as, gloves, safety glasses, closed toed shoes, or other designated per job, is mandatory for safety.