Lead Technician

Neighborly Company and its affiliates; Vancouver (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading restoration company is seeking an experienced IICRC Certified Lead Technician to manage water loss restoration projects. The role requires excellent communication and leadership skills, offering an opportunity for career growth with on-call bonuses and a supportive work environment. Ideal candidates will ensure customer satisfaction and exhibit technical proficiency in restoration processes while thriving in fast-paced situations.

Benefits

Health, Dental and Vision Insurance

Paid Time Off

Paid Training and Certifications

On-call bonuses and overtime available

Qualifications

• Minimum 2 years of experience as a water loss technician.
• TPA program experience is required.
• Valid driver’s license with clean record.

Responsibilities

• Manage restoration projects from inspection to completion.
• Inspect losses using IR imaging and moisture meters.
• Respond promptly to emergency calls.

Skills

Leadership

Customer Service

Attention to Detail

Communication

Problem Solving

Education

IICRC Certification

Job description

Immediate Opening for experienced IICRC Certified Water Loss Lead

Technician

Are you an experienced IICRC certified team leader in residential and commercial water loss restoration?

Are you experienced running TPA programs jobs?,

Do you communicate regularly with adjusters with confidence and authority?

Can you inspect a loss and expertly determine the appropriate course of remediation?

Are you self-motivated, able to manage multiple jobs?

Do you thrive in a fast-moving environment, able to manage time and people to effectively meet deadlines?

Do you have excellent communication skills with supervisors, employees, customers, and adjusters and are able to effectively

manage a variety of situations on a day-to-day basis?

If you said yes to the above, then we may have a great opportunity for you at Rainbow Restoration as a Lead Technician!

Why You Should Join Our Team as a Lead Technician

-We invest in you. We provide you with the training you need and help you obtain advanced industry knowledge and certifications.

-With the ability to independently manage projects and directly affect

outcomes, your career growth opportunities are in your hands! Company growth is

your growth!

• On-call bonuses and overtime available. You’ll have opportunities to boost your income when there are after-hours emergency calls to respond to.
• You’ll be helping homeowners and businesses when they need it most. You’ll be one of the first points of contact when helping people at one of the most challenging times of their life. You’ll lead a team making an impact in the community by restoring properties back to pre-loss condition.
• This is a stable industry. Restoration services will always be needed when a disaster strikes at someone’s home or business. This means you’ll have a long-term opportunity to use your skills with us at Rainbow Restoration.

Your Responsibilities as a Lead Technician

You’ll be a key member of our production team, providing on-site, hands on, management of restoration services.

Here are some of the -things you will do:

• Respond to emergency calls within the prescribed time frame. Inspect the loss using IR imaging and moisture meters.
• Document and scope using industry specific apps and floor plan programs.
• Communicate all required information to all relevant parties.
• Secure all signed documents that are required before work can commence.
• Manage restoration projects from initial inspection to completion.
• Perform restoration projects, including controlled demolition and debris removal, water extraction using truck mounted and portable extraction systems, structural drying using specialized equipment
• Monitor and document drying progress daily.
• Adjust equipment and containment as needed to optimize efficiency
• Manage the maintenance of all assigned vehicles and equipment
• Assist in maintaining a service schedule to ensure all service is delivered to meet customer and carrier requirements
• Communicate with customers throughout restoration process
• Inspect job sites frequently to verify the scope of work is being performed correctly, that it meets the projected timeline and that it complies with Rainbow Restoration standards

How to be Successful as a Lead Technician

Your success as a Lead Technician is entirely within your control.

We won’t sugarcoat it; this can be a tough job. You’ll often work in attics, basements, crawl spaces, and other rooms in homes that are contaminated due to fire or flood or other damage. You can’t be afraid to get dirty.

You’ll be a great fit to grow in this role if:

-You know how to provide exceptional customer service. You show empathy for the customer, you are friendly, and you are always professional in both your appearance and your attitude.

-You have great attention to detail. This is key to ensuring that the detailed documentation of a loss is accurate and complete. Using the latest systems and technology ensure that we do projects right the first time every time.

-You are a team leader on board with the companies goals and ambitions. As Lead Technician, you have direct influence on the your team and your peers. You are passionate about helping your team excel and are quick to praise and slow to criticize. -You are dedicated to excellence and ready to step up and help, no matter what.

-You are positive and have a resilient attitude. You find excitement in the unknown, able to pivot when needed, and are creative in finding solutions. You are on time and do what it takes to get the job done.

-You are comfortable using hand and power tools and fully understand the science of structural drying.

Job Requirements for the Lead Technician

• Must hold current IICRC certification
• Must have TPA experience.
• Must have a minimum of 2 years of water loss technician
• Must have a valid driver’s license
• Must be able to pass annual background checks
• Must be able to lift 50 pounds unassisted
• Must be able to walk/stand for long periods of time, climb ladders, and work in tight spaces.
• Must be able to wear PPE including respiratory equipment
• Must be available to work after hours, and on rotation for emergency calls.
• Must have a successful record leading and inspiring teams.

Benefits:

• Health, Dental and Vision insurance.
• Paid time off
• Paid training and certifications

The pay range for this position is $25.00 - $32.00 per hour with on-call bonuses and overtime available.

If you are ready for change with a future, we invite to join the Rainbow Restoration team!

APPLY TODAY!