Lead Technician

Foot Locker; Saint Petersburg (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Lead Technician to oversee IT support operations at their corporate headquarters in St. Petersburg. This role requires providing expert technical support, managing vendor relationships, and collaborating with various teams to enhance efficiency. The ideal candidate will possess strong organizational and communication skills, with a proven track record in enterprise IT. Join a dynamic environment where your contributions will drive innovation and support a culture of excellence.

Benefits

Employee Discount

Paid Time Off

Medical | Dental | Vision Coverage

401(k) | Roth 401(k)

Stock Purchase Plan

Life Insurance

Flexible Spending Account

Opportunities for Advancement

Tuition Reimbursement

Strong Company Culture

Qualifications

• 7-10 years of experience in enterprise-class IT.
• Strong troubleshooting and decision-making skills.

Responsibilities

• Provide expert technical support for IT infrastructure.
• Manage vendor relationships for IT services.
• Drive site initiatives and coordinate IT support.

Skills

Technical Support

Organizational Skills

Communication Skills

Problem-Solving Skills

Troubleshooting Skills

Education

Bachelor's Degree in Computer Information Science

Equivalent Work Experience

Tools

Microsoft Office Suite

Windows Server Environment

Active Directory

Microsoft 365 Products

Microsoft Teams Rooms

Job description

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Overview

We are looking for a Lead Technician who will be responsible for overseeing IT support operations at our St. Pete corporate headquarters. In this position, you will provide expert End User support technical support and ensure that all departments work together to achieve our goals. You will develop and implement strategies to improve efficiency and productivity at the site. The ideal candidate will have a proven track record of success in a similar role and possess excellent technical, organizational, and communication skills, with significant exposure to C-suite executives.

Overview

We are looking for a Lead Technician who will be responsible for overseeing IT support operations at our St. Pete corporate headquarters. In this position, you will provide expert End User support technical support and ensure that all departments work together to achieve our goals. You will develop and implement strategies to improve efficiency and productivity at the site. The ideal candidate will have a proven track record of success in a similar role and possess excellent technical, organizational, and communication skills, with significant exposure to C-suite executives.

Responsibilities

• Technical Support:
• Provide expert technical support for IT infrastructure, including maintenance and upgrades.
• Manage local and vendor inventory and logistics for IT hardware and peripherals.
• Provide efficient VIP white glove support to leadership.
• Offer specialized support for complex IT issues that cannot be resolved on-site.
• Provide immediate assistance for hardware and software issues.
• Conduct regular maintenance and updates for on-site IT equipment.
• Facilitate user training and onboarding sessions.
• Support and manage end-user hardware, including Windows and Mac devices.
• Provide support for Microsoft Teams Rooms and other collaboration tools.
• Stay current with IT security, technology changes, and updates.
• Maintain inventory of all assets.
• Vendor and Resource Management:
• Manage vendor relationships for on-site services such as printing, user hardware, and peripherals.
• Ensure compliance with IT security and regulatory standards.
• Collaboration and Communication:
• Foster collaboration between on-site and remote IT teams through regular meetings and shared goals.
• Work closely with the Managed Services Provider (MSP) to ensure alignment with internal processes and objectives.
• Engage with the Employee Experience team to drive IT refresh lifecycle and innovation.
• Build and continually develop relationships with all areas of IT and site leadership, including Facilities, HR, and Risk Management.
• Monitor and report on key performance indicators (KPIs) related to IT support.
• Site Initiatives:
• Drive site initiatives such as the Tech Lounge, site upgrade/move, and other related projects.
• Coordinate site-specific tasks such as PC refresh, meeting support, onboarding/offboarding, VIP support, hardware receiving and asset management, PC moves, and vendor support in coordination with other technology teams.
• Oversee IT support at the St. Pete corporate headquarters and manage escalations and partnerships coming from the Global Services Desk.
  

Qualifications

• Preferred bachelor’s degree in computer information science, technical college with major course work in information systems, computer science or a closely related field or equivalent work experience.
• 7-10 years of experience in a similar position in enterprise-class IT
• ITIL certification is a plus.
• Strong organizational skills, including remote management and coordination.
• Significant exposure to C-suite executives and experience providing VIP support.
• Excellent technical, communication, and interpersonal skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong troubleshooting, problem-solving and decision-making skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of Windows server environment, Active Directory, and networking.
• Corporate-level experience and knowledge of Mac OS and iOS mobile support.
• Experience with Microsoft Teams Rooms and other collaboration tools.
• Strong knowledge of Microsoft 365 products (Office, Teams, etc.).
• Enthusiastic, goal-oriented team player with a service-oriented attitude.
• Works well in a multi-culture and fast-paced, task-driven environment.
• Adhere to all corporate policies and standards.
• Embrace and promote the company’s leadership mindset of Collaboration, Expertise, and being Business-driven.
  
  

Working Conditions

• This role may require occasional travel to various corporate sites.
• Flexible availability is required for hands-on site support or escalations, including after hours.
  
  

Benefits

The hourly rate is $24.00 - $37.00. This range represents the anticipated low and high end of the salary for this position. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.

Foot Locker Benefits

• Employee Discount
• Paid Time Off
• Medical | Dental | Vision Coverage
• 401(k) | Roth 401(k)
• Stock Purchase Plan
• Life Insurance
• Flexible Spending Account
• Opportunities for Advancement
• Tuition Reimbursement for Qualified Courses
• Strong Company Culture
• Employee Resource Groups

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Retail

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