Lead Technical Writer, AI-Driven Documentation

Relha LLC; San Francisco, Northern (CA, KY); Hybrid; USD 143,000 - 217,000; Full time

Job summary

Salesforce is seeking an experienced Content Experience writer to own, create, and maintain documentation for Agentforce Sales and Salesforce Suites. You will collaborate with product managers, engineers, and UX to deliver accurate, concise, and accessible content across admin, end-user, and developer audiences.

You’ll leverage Gen AI tools to accelerate content development, manage multiple priorities in an Agile environment, and ensure high quality standards.

Qualifications

• 8-10+ years of experience documenting software for Admin and end user audiences.
• Ability to write accurate, concise, and approachable content.
• Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle.
• Excellent project management skills.
• Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders.
• Ability to self-manage and self-prioritize to get alignment.
• Ability to quickly learn complex technologies.
• High standards of quality and attention to detail.
• Experience with common XML-based authoring tools, like Markdown, Oxygen, or Flare.
• Experience with source control software, such as Perforce or Git.
• Excellent problem solver.
• Excellent communication and interpersonal skills.
• Strong advocate for the customer.
• Experience working in an Agile development environment.
• Experience with Salesforce products
• Experience with AI tools used for content creation or management
• Experience creating API documentation and the ability to read and understand code samples

Responsibilities

• Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.

Skills

Documentation

Gen AI tools

Project management

Communication

Self-management

Agile

XML-based authoring

Version control

Tools

Markdown

Oxygen

Flare

Perforce

Git

Job description

Salesforce is seeking an experienced Content Experience writer to own, create, and maintain documentation for Agentforce Sales and Salesforce Suites. You will collaborate with product managers, engineers, and UX to deliver accurate, concise, and accessible content across admin, end-user, and developer audiences.

You’ll leverage Gen AI tools to accelerate content development, manage multiple priorities in an Agile environment, and ensure high quality standards.