Lead Technical Product Manager

Zoom; San Jose (CA); Hybrid; USD 147,000 - 339,000; Full time

Job summary

Zoom is seeking a senior IC to own and advance the Enterprise Infrastructure portfolio, shaping strategy across data sovereignty, network resilience, and cryptographic key management for regulated customers. You will influence engineering, security, sales, and executives without formal authority, leading end-to-end initiatives with deep technical fluency.

The role emphasizes multi-quarter roadmaps, cross-organizational collaboration, and delivering measurable business outcomes in a hybrid work

Qualifications

• 10+ years in technical product management, platform architecture, or related fields.
• Deep understanding of real-time media networking and cryptographic key management.
• Ownership of major product areas end-to-end with cross-team influence.
• Familiarity with regulated industries and data residency requirements.
• Experience with enterprise sales motions and multi-stakeholder procurement.

Responsibilities

• Define and execute a multi-quarter product architecture and roadmap, balancing customer requirements with platform scalability and business impact.
• Translate deep technical complexity into clear strategic narratives for executive audiences.
• Partner with Engineering, Security, Sales, and Customer Success to drive alignment and delivery across Zoom surfaces.
• Collaborate with enterprise customers and industry partners to shape product direction.
• Drive product launches, adoption, and measurable business outcomes using market insights.

Skills

PM leadership

Platform architecture

Security

Data sovereignty

Real-time media

Key management

Job description

What You Can Expect

You will own and drive Zoom's Enterprise Infrastructure portfolio - covering data sovereignty, network resilience, and cryptographic key management for regulated customers in financial services, government, healthcare, and education. You'll define strategy, shape the roadmap, and lead execution across three interconnected pillars at the intersection of AI, real-time media, and enterprise security. This is a senior IC role requiring deep technical fluency, strong strategic judgment, and the ability to influence engineering, security, sales, and executive leadership without formal authority.

About the Team

Our team builds enterprise admin & infrastructure solutions that power secure, reliable, and compliant collaboration experiences. We operate at the intersection of platform infrastructure and customer-facing product, partnering closely with engineering, GTM, and security to ship product that is both technically rigorous and commercially impactful.

Responsibilities

• Defin ing and execut ing a multi-quarter product architecture and roadmap, balancing customer-driven requirements with platform scalability and business impact .

• Translat ing deep technical complexity into clear strategic narratives for executive audiences .

• Partner ing with Engineering, Security, Sales, and Customer Success to drive alignment and delivery. This portfolio touches every major Zoom product surface - you must be effective at influencing across organizational boundaries .

• Partner ing with enterprise customers and industry partners to identify requirements and shape product direction .

• Driv ing product launches, adoption, and measurable business outcomes using customer and market insights .

• What We're Looking for

• 10+ years in technical product management, platform architecture, or systems engineering, security, and data sovereignty domains .

• Have a d eep understanding of real-time media networking, cryptographic key management , on-premises/hybrid cloud deployment models .

• Demonstrate the ability to own a major product area end-to-end from strategy definition through execution and business impact measurement.

• Have e xperience navigating complex, cross-cutting technical architectures that span multiple product surfaces and engineering teams .

• Be f amiliar with regulated industries (financial services, government, healthcare, EDU) and their data residency, sovereignty, and compliance requirements .

• Bring e xperience with enterprise sales motions involving hardware, proof-of-concept engagements, and multi-stakeholder procurement .

• Possess a t rack record of managing high-revenue product portfolios with direct strategic customer engagement .

Salary Range or On Target Earnings:

Minimum:

$146,700.00

Maximum:

$339,300.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines