Chat Product Manager

Zoom; Jackson (MS); Hybrid; USD 99,000 - 229,000; Full time

Benefits offered by this job

Benefits program

Job summary

Zoom Chat Product Team is hiring a Product Manager to shape the core messaging experience, including direct messages and channels, with a focus on AI-powered improvements. You will collaborate with Design, Engineering, and Data Science to deliver intuitive, async communication experiences used by millions of workers daily.

The role requires end-to-end product ownership, strong UI/UX sense, and experience in messaging products, with flexibility for a hybrid/remote schedule across globally

Qualifications

• 3+ years of PM experience with end-to-end ownership.
• Direct experience shipping AI-powered product features.
• Strong product and UI/UX sense; collaborate with Design on interaction details.
• Experience in messaging, collaboration, or communication products.
• Experience using competitor and user research to close gaps.
• Flexible schedule for real-time collaboration with globally distributed teams.
• Excellent written and verbal communication for engineering and executives.
• Experience with standard PM tooling for roadmapping and specs.

Responsibilities

• Contribute to key areas of the messaging experience from requirements to delivery.
• Define roadmap to improve core chat interactions via research.
• Partner with Design on interaction details and UI polish.
• Identify opportunities to embed AI-powered capabilities.
• Translate customer signals into clear product requirements and roadmap.
• Collaborate with Engineering, Design, Research to deliver features on time.
• Communicate roadmap, tradeoffs, and progress to stakeholders.
• Support a consistent experience across desktop, mobile, and web.

Skills

PM experience

AI features shipping

UI/UX sensibility

Messaging products

User research

Communication

PM tooling

Job description

What you can expect

Zoom Chat is looking for a Product Manager to help shape the core messaging experience. You will contribute to how direct messages and channels evolve to become simpler and more intuitive. You will be part of forming the backbone of how people get async work done. Working closely with Design, Engineering, and Data Science, you will help bring AI-powered and thoughtfully designed experiences into everyday messaging, and play a meaningful role in how millions of people communicate at work every day.

About the Team

The Zoom Chat Product Team focuses on driving adoption, daily usage, and long-term growth of Zoom Team Chat. This is done by delivering intuitive, integrated, and high-value communication experiences.

Responsibilities

• Contributing to and help drive key areas of the messaging experience, from requirements and design through delivery and post-launch iteration.

• Defining and drive the roadmap to improve core chat interaction patterns, identifying experience gaps through competitor and user research.

• Partnering extensively with Design on interaction details, information structure, and visual polish. You should have deep UI/UX sensibility to give direct, specific feedback on design work, not just requirements.

• Identifying and scoping opportunities to embed AI-powered capabilities into core messaging workflows, drawing on prior experience shipping AI-powered product features.

• Translating customer, support, and research signal into clear product requirements and prioritized roadmap decisions.

• Collaborating cross-functionally with Engineering, Design, and Research to scope, sequence, and deliver features against committed timelines.

• Communicating roadmap, tradeoffs, and progress to stakeholders across product, engineering, and go-to-market.

• Supporting a consistent, unified experience across desktop, mobile, and web clients.

What we're looking for

• Have 3+ years of PM experience, demonstrating end-to-end ownership of a product or major product surface. Not just contribution to parts of one.

• Direct experience shipping AI-powered product features (not just AI-adjacent tooling) — able to communicate the product decisions, not just the underlying model.

• Have extensive product and UI/UX sense — comfortable working shoulder-to-shoulder with Design on interaction detail, not just requirements docs.

• Have experience in messaging, collaboration, or communication products .

• Track record of using competitor and user research to identify and close experience gaps against industry-leading products.

• Be comfortable with a flexible schedule to support real-time collaboration with globally distributed teams, including regular early morning or evening meetings.

• Have excellent written and verbal communication; able to frame tradeoffs for both engineering and executive audiences.

• Be comfortable working across standard PM tooling for roadmapping, specs, and prioritization.

Salary Range or On Target Earnings

Minimum:

$98,900.00

Maximum:

$228,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date

09/04/26

Ways of Working

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Interview Process

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

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Diversity Statement

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines