Lead Technical Consultant

Ushur; United States; Remote; USD 140,000 - 160,000; Full time

Job summary

A leading company in AI-powered Customer Experience Automation is seeking a Lead Technical Consultant. This role involves designing and implementing enterprise solutions, mentoring junior consultants, and ensuring customer success. Ideal candidates will have significant experience in SaaS environments and strong technical skills.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Annual Bonus

Stock options

Qualifications

• 10+ years of experience in a SaaS or consulting role delivering technical enterprise solutions.
• Proven experience leading implementation projects in a Professional Services or Solutions Consulting capacity.

Responsibilities

• Lead the end-to-end implementation of complex customer solutions.
• Provide technical mentorship to Technical Consultants and support their development.

Skills

Technical Depth

Consultative Experience

Agile Delivery Methodologies

Problem Solving

Education

Bachelor’s or Master’s degree in Computer Science

Tools

AWS

Job description

Join to apply for the Lead Technical Consultant role at Ushur

Join to apply for the Lead Technical Consultant role at Ushur

This range is provided by Ushur. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$140,000.00/yr - $160,000.00/yr

Additional compensation types

Annual Bonus and Stock options

Ushur delivers the world’s first AI-powered Customer Experience Automation (CXA) platform, purpose-built to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, and Cigna.

For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, MI, MN, MO, MA, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.

As a Lead Technical Consultant, you will serve as a senior delivery leader in the Professional Services organization, playing a critical role in designing, implementing, and scaling enterprise solutions on the Ushur platform. You will not only guide the successful onboarding of customers but also mentor junior consultants, shape best practices, and partner cross-functionally with Product, Engineering, and Customer Success teams.

This role is ideal for someone with strong technical depth, consultative experience, and a passion for driving business value through enterprise-grade solutions. You will operate as a trusted technical advisor to customers while ensuring solution quality, delivery efficiency, and long-term customer success.

What You'll Do:

• Lead the end-to-end implementation of complex customer solutions, from discovery and design to deployment and post-launch support
• Architect scalable, reusable automation solutions using Ushur’s no-code/low-code platform, ensuring alignment with customer business goals
• Own key customer relationships from a technical delivery standpoint and act as a strategic partner in driving adoption and expansion
• Collaborate with Account Executives, CSMs, and Solutions Architects to define scope, level of effort, and technical strategy
• Drive the creation of scalable delivery frameworks, reusable assets, and solution standards across the PS team
• Provide technical mentorship to Technical Consultants and support their development through knowledge-sharing and coaching
• Document implementation strategies, data flows, process designs, and integration patterns to support both internal enablement and customer transparency
• Contribute to continuous improvement initiatives—identifying product gaps, influencing roadmap priorities, and improving implementation methodologies
• Lead troubleshooting efforts during escalations and guide root-cause analysis of solution or delivery issues
• Track time across engagements, maintain documentation rigor, and ensure accurate project tracking

What You Bring:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• 10+ years of experience in a SaaS or consulting role delivering technical enterprise solutions
• Proven experience leading implementation projects in a Professional Services or Solutions Consulting capacity
• Deep understanding of cloud services (preferably AWS) and API-based integrations
• Strong grasp of Agile delivery methodologies and technical project management best practices
• Experience designing scalable workflows, data architectures, and user journeys within enterprise environments
• Strong verbal and written communication skills with a track record of presenting to technical and executive audiences
• Demonstrated ability to mentor team members and drive high standards across delivery processes
• Passion for technology, curiosity for innovation, and desire to work in a fast-paced, high-growth SaaS environment
• Strong organizational and problem-solving skills, with attention to detail and the ability to manage multiple priorities

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Consulting

• Industries

  Software Development and Technology, Information and Media

Referrals increase your chances of interviewing at Ushur by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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