Lead Technical Consultant

Ushur; United States; Remote; USD 140,000 - 160,000; Full time

Job summary

An innovative firm is seeking a Lead Technical Consultant to drive enterprise solutions on a cutting-edge AI-powered platform. This role offers the opportunity to lead complex implementations, mentor junior consultants, and collaborate with diverse teams to deliver exceptional customer experiences. With a focus on automation and customer journey optimization, you will play a pivotal role in shaping best practices and ensuring long-term success for clients. Join a dynamic environment that values growth, inclusivity, and the power of technology to transform customer engagement. This is a chance to make a significant impact in a fast-paced, high-growth setting.

Benefits

Unlimited PTO

Wellness Days

Paid Holidays

Health, Dental, and Vision Plans

401(k) Plan

Stock Options

Flexible Work Options

Support for Certifications

Dynamic Company Culture

Diversity and Inclusion Initiatives

Qualifications

• 10+ years in SaaS or consulting roles delivering enterprise solutions.
• Experience leading implementation projects and mentoring team members.

Responsibilities

• Lead end-to-end implementation of customer solutions.
• Architect scalable automation solutions on Ushur's platform.
• Collaborate with cross-functional teams to drive project success.

Skills

Technical Consulting

SaaS Solutions

Cloud Services (AWS)

API Integrations

Agile Methodologies

JavaScript

Python

Project Management

Mentoring

Problem Solving

Education

Bachelor's Degree in Computer Science

Master's Degree in Engineering

Job description

This range is provided by Ushur. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$140,000.00/yr - $160,000.00/yr

Ushur delivers the world’s first AI-powered Customer Experience Automation (CXA) platform, purpose-built to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, and Cigna.

For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, MI, MN, MO, MA, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.

As a Lead Technical Consultant , you will serve as a senior delivery leader in the Professional Services organization, playing a critical role in designing, implementing, and scaling enterprise solutions on the Ushur platform. You will not only guide the successful onboarding of customers but also mentor junior consultants, shape best practices, and partner cross-functionally with Product, Engineering, and Customer Success teams.

This role is ideal for someone with strong technical depth, consultative experience, and a passion for driving business value through enterprise-grade solutions. You will operate as a trusted technical advisor to customers while ensuring solution quality, delivery efficiency, and long-term customer success.

Ushur delivers the world’s first AI-powered Customer Experience Automation (CXA) platform, purpose-built to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, and Cigna.

For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, MI, MN, MO, MA, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.

As a Lead Technical Consultant , you will serve as a senior delivery leader in the Professional Services organization, playing a critical role in designing, implementing, and scaling enterprise solutions on the Ushur platform. You will not only guide the successful onboarding of customers but also mentor junior consultants, shape best practices, and partner cross-functionally with Product, Engineering, and Customer Success teams.

This role is ideal for someone with strong technical depth, consultative experience, and a passion for driving business value through enterprise-grade solutions. You will operate as a trusted technical advisor to customers while ensuring solution quality, delivery efficiency, and long-term customer success.

What You'll Do

• Lead the end-to-end implementation of complex customer solutions, from discovery and design to deployment and post-launch support
• Architect scalable, reusable automation solutions using Ushur’s no-code/low-code platform, ensuring alignment with customer business goals
• Own key customer relationships from a technical delivery standpoint and act as a strategic partner in driving adoption and expansion
• Collaborate with Account Executives, CSMs, and Solutions Architects to define scope, level of effort, and technical strategy
• Drive the creation of scalable delivery frameworks, reusable assets, and solution standards across the PS team
• Provide technical mentorship to Technical Consultants and support their development through knowledge-sharing and coaching
• Document implementation strategies, data flows, process designs, and integration patterns to support both internal enablement and customer transparency
• Contribute to continuous improvement initiatives—identifying product gaps, influencing roadmap priorities, and improving implementation methodologies
• Lead troubleshooting efforts during escalations and guide root-cause analysis of solution or delivery issues
• Track time across engagements, maintain documentation rigor, and ensure accurate project tracking
  

What You Bring

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• 10+ years of experience in a SaaS or consulting role delivering technical enterprise solutions
• Proven experience leading implementation projects in a Professional Services or Solutions Consulting capacity
• Deep understanding of cloud services (preferably AWS) and API-based integrations
• Proficiency in scripting or development languages such as JavaScript or Python
• Strong grasp of Agile delivery methodologies and technical project management best practices
• Experience designing scalable workflows, data architectures, and user journeys within enterprise environments
• Strong verbal and written communication skills with a track record of presenting to technical and executive audiences
• Demonstrated ability to mentor team members and drive high standards across delivery processes
• Passion for technology, curiosity for innovation, and desire to work in a fast-paced, high-growth SaaS environment
• Strong organizational and problem-solving skills, with attention to detail and the ability to manage multiple prioritie
  

Why Join Us?

Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.

Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.

Rest and Recharge. Take advantage of unlimited PTO, wellness days (10 per year), paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.

Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.

Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.

Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.

Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.

The pay range for this position is $140,000- $160,000 plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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