Lead Tech / Crew Chief

ServiceMaster Restore; Warner Robins (GA); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Résumé du poste

ServiceMaster Restore in Warner Robins, GA seeks a Restoration Supervisor to monitor drying and demolition tasks, ensure compliance with standards, and review job documentation with photos and notes.

You will explain procedures to customers on site, supervise technicians, and coordinate with insurance adjusters to resolve losses. A valid driver’s license and strong communication skills are required; prior disaster restoration experience is preferred.

Qualifications

• High school diploma or equivalent is required.
• Knowledge of disaster restoration or construction is preferred.
• Experience with mobile data entry on tablets or phones.
• Experience with Xactimate is preferred but not required.

Responsabilités

• Monitor and inspect restoration tasks to ensure drying, demolition, and other activities meet standards.
• Prepare and review documentation with notes, photos and signatures per policy.
• Explain processes and next steps to customers in person.
• Supervise technicians to maintain safety and quality on active jobs.
• Interface with adjusters to resolve issues and answer questions about the loss.
• Complete sketches and scope sheets for estimates; record drying data via mobile tools.
• Inspect completed jobs, obtain customer signatures, and request payments when needed.
• Ensure safety standards and company procedures are followed on site.
• Train new technicians or key operational team members as needed.

Connaissances

Disaster restoration knowledge

Customer service

Communication skills

Problem solving

Time management

Mobile data entry

Team supervision

Safety awareness

Formation

High school diploma or equivalent

Outils

Xactimate

Mobile software

Description du poste

Benefits:

• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Job Responsibilities

• Knowledge of disaster restoration industry
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Completes sketch and scope sheet for estimate, complete drying records using mobile software
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers communicates customer issues, daily job activities with key company staff
• Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• May train new technicians or key operational team members
• Ensure safety standards are being followed during all active jobs
• Valid Drivers’ License and satisfactory driving record
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions

Job Requirements

• High school graduate or equivalent
• Valid driver's license and satisfactory driving record
• Good verbal and written and communication skills
• Role models customer service expectations with home owners, adjusters, vendors etc.
• Knowledge of disaster restoration or construction industry
• Proficient with using mobile software to enter data
• Experience with using Xactimate is preferred but not required
• Must be able to prioritize activities and meet deadlines
• Experience in training and managing others
• Strong problem-solving skills
• Communicates customer issues, job activities with key company staff
• Certifications are preferred, but not required:
  • ASD – Applied Structural Drying Technician
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician
  • WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.