Project Manager

IICRC; Plainville (CT); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

ServiceMaster Clean of Fraser Valley seeks a Project Manager to lead field restoration activities, guiding drying, demolition and related work. You will review notes, explain processes to customers, and supervise technicians to ensure on-time completion and customer satisfaction.

You may assist the Estimator or create estimates in Xactimate per guidelines and IICRC standards, with a basic construction background and strong customer service skills.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Strong knowledge of insurance restoration and construction industry.
• Valid driver's license and clean driving record.
• Ability to work independently or lead a team.
• Excellent customer service and communication skills.
• Experience managing teams of 2+ technicians.
• Experience with data entry on tablets or mobile devices.
• Certifications preferred: ASD, FSRT, OCT, WRT.

Responsibilities

• Retrieves work orders and checks route for travel; loads required equipment.
• Completes assigned jobs per company processes and maintains budgeted quality.
• Monitors active residential/commercial jobs and communicates with customers.
• Maintains records of personnel/resources and billable events.
• May create estimates in applicable software.
• Inspects and scopes jobs onsite with PM/Crew Chief/Lead Tech.
• Documents loss with photos and uploads to the system.
• May write mitigation and reconstruction estimates using Xactimate.
• Communicates key job information using notes in required software.
• Estimates using carrier audit standards; manages estimates per client feedback.
• Explains drying process and next steps to customers with printed materials.
• Interfaces with adjusters and customers to resolve issues.
• May perform QA inspections and obtain customer signatures; requests payments.
• Prepares documentation for insurance reimbursement.
• May train new technicians or key team members.

Skills

Customer service

Team leadership

Estimating with Xactimate

Construction knowledge

Strong communication

Education

High school diploma or equivalent

College degree preferred

Tools

Xactimate

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Position Overview

Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitors and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepares/reviews documentation to include notes, photos and documents according to company policies and procedures, explains processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job. You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are necessary to work through difficult situations.

You may assist the Estimator or will be responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. Must have basic construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes. You will make a difference here. From helping clients solve the needs they have, helping our company grow and prosper.

Benefits & Perks

• Competitive benefits and wages include:
• Medical & Dental Benefits
• 401K Matching Retirement Plan
• Paid Time Off (Vacation, Sick, and Holidays)
• Uniforms and Tools provided
• Paid training provided

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for the job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• May perform daily monitoring of active residential and/or commercial jobs and communicates with customers.
• Maintains records of personnel and resources used on projects and communicates all billable events to others.
• May be responsible for the creation of estimates in the applicable software
• Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job
• Document/review loss with clear and descriptive job photos and upload into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Job Requirements

• High school graduate or equivalent, college degree preferred.
• Strong knowledge of insurance restoration and or construction industry
• Valid Driver's License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written communication skills
• Strong problem-solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required
• Certifications preferred:
  • ASD – Applied Structural Drying Technician
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician
  • WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.