Water Restoration Technician

ServiceMaster Restore®; Corpus Christi (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Vision insurance

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Job summary

ServiceMaster Restore is seeking a Water Restoration Technician in Corpus Christi, TX to monitor, inspect and execute restoration tasks on water-damage jobs. You will document work with notes, photos, and reports for insurance reimbursement and clearly explain next steps to customers in person at the job site.

The role requires a high school diploma, a valid driver's license, and ability to use mobile data entry apps. Experience in restoration is preferred but not required; training provided.

Qualifications

• High school diploma or equivalent.
• Experience in restoration/construction preferred.
• Valid Driver's License with clean driving record.
• Experience with mobile data entry.
• Ability to read and follow product label instructions.
• Ability to prioritize tasks and meet deadlines.
• Certifications optional: WTR, ASD.

Responsibilities

• Retrieve work orders and ensure truck is loaded for each job.
• Complete jobs per company process while maintaining quality.
• Perform water damage repair including extraction and contents pack-out.
• Ensure equipment and supplies are properly handled; report issues.
• Inspect jobs, obtain customer signatures, and request payments when needed.
• Monitor water jobs daily for residential/commercial clients.
• Adjust drying plan based on meter readings.
• Communicate issues to supervisor and staff.
• Prepare documentation and photos for insurance reimbursement.

Skills

Driver's license

Mobile data entry

Attention to detail

Reading instructions

Time management

Education

High school diploma or equivalent

Tools

Mobile data entry app

Job description

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Benefits

• Vision insurance
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Responsible for making daily adjustments to the drying plan based on meter readings
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

• High school graduate or equivalent
• Experience in the restoration or construction industry not required but preferred
• Valid Drivers’ License and satisfactory driving record
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Must be able to prioritize activities and meet deadlines
• Certifications are not required but preferred:
  • WTR – Water Damage Restoration Technician
  • ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions