Lead Tech / Crew Chief

Servicemaster Rrh; Peoria (AZ); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Job summary

ServiceMaster Restore is seeking an experienced Lead Restoration Technician / Crew Chief to oversee field mitigation projects and lead restoration teams in line with IICRC S500 and S700 standards. The role emphasizes hands-on leadership, rigorous safety, and compliance with quality controls.

You will direct daily jobsite operations, coordinate with Project Management, and mentor technicians while ensuring documentation, moisture readings, and equipment setups meet professional expectations.

Qualifications

• 3–5+ years of experience in restoration, mitigation, or disaster recovery.
• Demonstrated leadership or crew lead experience.
• Valid driver’s license with acceptable driving record.
• Ability to lift 50+ lbs and work in physically demanding environments.
• Availability for emergency response and on-call rotation.
• IICRC WRT/FSRT certification preferred; ASD/AMRT or additional certs encouraged.
• Strong understanding of drying science, psychrometrics, and material behavior.
• Experience with insurance-driven restoration and adjuster coordination.
• Proficiency in restoration documentation and job management software.

Responsibilities

• Lead water damage restoration, fire and smoke mitigation and related remediation projects.
• Direct daily jobsite operations for technicians and subcontractors.
• Perform and verify moisture inspections, moisture mapping, and psychrometric calculations.
• Determine drying, cleaning, containment and deodorization strategies in coordination with Project Management.
• Set up, monitor, and adjust drying, filtration, and air scrubber equipment.
• Oversee controlled demolition and removal per approved scope.
• Enforce PPE usage, containment, and cross-contamination control.
• Conduct quality control inspections to ensure compliance with IICRC standards and SOPs.
• Document moisture readings, equipment placement, job progress, and photos using restoration software.
• Communicate professionally with customers, adjusters, and internal teams.
• Train, mentor, and evaluate technicians at all skill levels.

Skills

Leadership

Moisture mapping

Psychrometrics

Team mentoring

Job description

ServiceMaster Restore® – Water, Fire & Smoke Damage Restoration

At ServiceMaster Restore, we restore homes, businesses, and peace of mind after water, fire, and smoke losses. Backed by a nationally recognized brand and industry-leading standards, we deliver compliant, high-quality restoration services when customers need us most. We are seeking an experienced Lead Restoration Technician / Crew Chief with strong IICRC alignment to oversee field mitigation projects and lead restoration teams in accordance with IICRC S500 and S700 standards.

This role is ideal for a technically skilled restoration professional who understands drying science, leads from the front, and holds teams accountable for quality and compliance.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary

Key Responsibilities

• Lead water damage restoration, fire and smoke mitigation, and related remediation projects
• Direct daily jobsite operations for technicians and subcontractors
• Perform and verify moisture inspections, moisture mapping, and psychrometric calculations
• Determine appropriate drying, cleaning, containment, and deodorization strategies in coordination with Project Management
• Set up, monitor, and adjust drying, filtration, and air scrubber equipment
• Oversee controlled demolition and removal per approved scope
• Enforce PPE usage, containment, and cross-contamination control
• Conduct quality control inspections to ensure compliance with IICRC standards and company SOPs
• Document moisture readings, equipment placement, job progress, and photos using restoration software
• Communicate professionally with customers, adjusters, and internal teams
• Train, mentor, and evaluate technicians at all skill levels

Required Qualifications

• 3–5+ years of experience in restoration, mitigation, or disaster recovery
• Demonstrated leadership or crew lead experience
• Valid driver’s license with acceptable driving record
• Ability to lift 50+ lbs and work in physically demanding environments
• Availability for emergency response and on-call rotation

Preferred Qualifications

• IICRC WRT and FSRT required; ASD, AMRT, or additional certifications strongly preferred
• Strong understanding of drying science, psychrometrics, and material behavior
• Experience with insurance-driven restoration and adjuster coordination
• Proficiency in restoration documentation and job management software
• Experience assisting with job scoping, supplements, and scope validation

Why Join ServiceMaster Restore?

• Competitive compensation with overtime potential
• Company-supported advanced IICRC certification and leadership training
• Clear advancement path to Project Manager, Estimator, Operations Manager, or Senior Leadership
• Stable, year-round work in essential disaster recovery services
• Opportunity to lead meaningful projects that directly help communities recover

ServiceMaster Restore franchise locations are independently owned and operated.

Compensation: $20.00 - $27.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.