Lead Systems Analyst - O365 Support

Compunnel, Inc.; Mahwah (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology consulting firm in Mahwah, New Jersey is seeking an experienced Lead Systems Analyst to provide expert support for the Microsoft Office 365 suite. This role involves technical leadership, managing system performance, and ensuring security compliance across devices. The ideal candidate has over 5 years of experience in systems analysis, strong knowledge of O365 applications, and excellent analytical skills. Comprehensive benefits and opportunities for professional growth are included.

Qualifications

• 5+ years of experience in systems analysis or administration, with 3 years focused on O365.
• Strong knowledge of O365 architecture and deployment.
• Excellent analytical, problem-solving, and communication skills.

Responsibilities

• Serve as the primary technical lead for O365 applications.
• Manage monthly patching for 110,000 devices.
• Analyze business requirements and design solutions leveraging O365.
• Provide Tier 3 support for complex O365-related issues.
• Monitor system performance and ensure compliance with security standards.

Skills

Systems analysis

O365 Office applications

Analytical skills

Problem-solving

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

PowerShell

Azure AD

Job description

We are seeking a Lead Systems Analyst to provide expert-level support and strategic oversight for the Microsoft Office 365 suite, including Office applications and collaboration tools.

This role ensures optimal performance, security, and user experience across the enterprise.

Key Responsibilities

• Serve as the primary technical lead for O365 Office applications (Word, Excel, PowerPoint, Outlook) and integrated services.
• Manage monthly patching cadence for 110,000 devices, including patch deployment, Alpha/Beta testing, and remediation of unpatched devices across desktops, Citrix workstations, and servers.
• Analyze business requirements and design solutions leveraging O365 capabilities.
• Manage configurations, updates, and integrations for O365 Office applications.
• Provide Tier 3 support for complex O365-related issues and escalations.
• Collaborate with IT teams and business units to optimize workflows and enhance productivity.
• Develop and maintain documentation for O365 configurations, policies, and best practices.
• Monitor system performance and ensure compliance with security and governance standards.
• Stay current with Microsoft updates and recommend enhancements to improve user experience.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 5+ years of experience in systems analysis or administration, with at least 3 years focused on O365 Office applications.
• Strong knowledge of O365 architecture, Office application deployment, and integration with enterprise systems.
• Experience with PowerShell scripting, Azure AD, and security compliance.
• Excellent analytical, problem-solving, and communication skills.

Preferred Qualifications

• Experience with O365 Office advanced features.
• Familiarity with technical change management processes.