Lead Systems Administrator – Endpoint Engineering

LE0001 Relativity ODA LLC; Illinois; Hybrid; USD 117,000 - 175,000; Full time

Benefits offered by this job

Health plans

Parental leave

Flexible work

Two 1-week breaks

Long-term incentives

Training program

Job summary

Relativity is seeking a Lead Systems Administrator in Illinois to own endpoint reliability, security, and scalability. You will manage provisioning, security baselines, and zero-touch deployments, partnering with Security and IT Ops to meet compliance and availability goals.

You will drive automation, develop runbooks, and enable the Service Desk while advancing least privileged access and endpoint modernization. Hybrid work model.

Qualifications

• Experience leading endpoint administration in an enterprise.
• Strong troubleshooting across policy/configuration and deployment.
• Ability to document processes and build operational standards.
• Collaborates well with IT Ops and Security stakeholders.

Responsibilities

• Own endpoint provisioning workflows and zero-touch deployment.
• Lead vulnerability remediation and endpoint security baselines.
• Drive platform reliability, monitoring, and lifecycle management.
• Act as Tier 3/4 escalation point for complex incidents.
• Build automation to reduce manual work and improve consistency.
• Create runbooks, playbooks, and documentation for teams.
• Collaborate with Security and Vendors on endpoint projects.

Skills

Endpoint administration

Troubleshooting

Documentation

Cross-team collaboration

Tools

Intune

Autopilot

Endpoint analytics

Job description

Posting Type Hybrid Job Overview

The Lead Systems Administrator on the IT Operations Endpoint Engineering team is a senior, direct technical leader responsible for the reliability, security, and scalability of the company’s endpoint ecosystem. This role ensures endpoints are managed and secured as a critical "front door" to corporate systems.

Key Responsibilities

1. Endpoint Management Platform Ownership Own and continuously improve endpoint management capabilities that enable secure, scalable provisioning, configuration, compliance, and software delivery across the endpoint fleet. Lead initiatives and operational maturity in areas such as Intune optimization, Autopilot improvements, and endpoint analytics/advanced reporting. Drive platform reliability and prevent issues through initiative-taking monitoring, health checks, and lifecycle management of endpoint tooling.
2. Endpoint Security Baselines & Vulnerability Reduction Implement and support endpoint security controls and hardening baselines in partnership with Security teams, with an emphasis on measurable risk reduction and audit readiness. Lead vulnerability response workstreams such as vulnerability remediation programs, and security tool integrations. Implement and maintain enterprise security expectations while preserving end-user productivity and operational continuity.
3. Provisioning, Deployment, and Change Execution at Scale Own endpoint provisioning workflows and zero-touch/low-touch deployment practices. Partners with adjacent teams to ensure endpoint changes are aligned with compliance, required controls and Security expectations.
4. Tier 3/4 Escalation, Incident Response, and Problem Management Function as a top-level escalation point for complex endpoint incidents impacting Enterprise systems. Lead root cause analysis efforts and implements durable fixes to prevent repeated incidents and reduces support burden.
5. Automation & Operational Excellence Build and support automation to reduce repetitive manual work and improve consistency. Establish and enforce best practices that optimize for scale and improve end-user outcomes.
6. Documentation, Knowledge Transfer, and Enablement Create and support runbooks, operational playbooks, and high-quality documentation. Provide technical enablement to Service Desk and partner teams to reduce escalations and increase first-contact resolution.
7. Cross-Team Collaboration & Stakeholder Partnership Collaborate across IT Operations and Security, recognizing that Endpoint Engineering work has broad impact and multiple internal “customers.” Partner with Security, vendors, and internal IT teams to execute endpoint projects and platform improvements. Contribute to committing roadmaps and delivery processes in areas including endpoint modernization and least privileged access improvements.

Required Skills & Qualifications

• Demonstrated experience leading endpoint administration/engineering work in an enterprise environment.
• Strong troubleshooting capability across endpoint policy/configuration, deployment workflows, and large-scale endpoint operational issues.
• Proven ability to document processes, develop operational standards, and improve systems through being initiative-taking instead of reactive.
• Strong collaboration and communication skills, including the ability to work effectively across IT Ops and Security stakeholders.
• Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights

• Comprehensive health, dental, and vision plans
• Parental leave for primary and secondary caregivers
• Flexible work arrangements
• Two, week-long company breaks per year
• Additional time off
• Long-term incentive program
• Training investment program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $117,000 and $175,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

We’re solving big data challenges in the legal tech industry, and we’re always looking for more people to join us on the journey. At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it’s no surprise that our hiring process is designed to help us really get to know you – and for you to get to know us, too.