Lead Systems Administrator - Endpoint Engineering

Relativity; Chicago (IL); Hybrid; USD 117,000 - 175,000; Full time

Benefits offered by this job

Health benefits

Parental leave

Flexible work

Two breaks yearly

Additional time off

Long-term incentives

Training program

Job summary

Relativity in Chicago, IL is seeking a Lead Systems Administrator on the IT Operations Endpoint Engineering team. You will be a senior technical leader responsible for reliability, security, and scalability of our endpoint ecosystem, treating endpoints as the front door to corporate systems.

You will own endpoint provisioning, security baselines, automation, incident response, and cross-team collaboration, delivering runbooks and enablement to reduce incidents and improve user outcomes.

Qualifications

• Demonstrated experience leading endpoint administration/engineering work in an enterprise environment.
• Strong troubleshooting capability across endpoint policy/configuration, deployment workflows, and large-scale endpoint operational issues.
• Proven ability to document processes, develop operational standards, and improve systems through being initiative-taking instead of reactive.
• Strong collaboration and communication skills, including the ability to work effectively across IT Ops and Security stakeholders.

Responsibilities

• Own endpoint provisioning workflows and zero-touch/low-touch deployment practices.
• Lead initiatives and operational maturity in Intune optimization, Autopilot improvements, and endpoint analytics/advanced reporting.
• Implement and support endpoint security controls and hardening baselines with measurable risk reduction.
• Lead vulnerability remediation programs and security tool integrations to reduce risk.
• Function as top-level escalation point for complex endpoint incidents.
• Build and support automation to reduce repetitive manual work and improve consistency.
• Create and maintain runbooks, playbooks, and high-quality documentation.

Skills

Endpoint leadership

Troubleshooting

Documentation

Cross-team collaboration

Job description

Posting Type

Hybrid

Job Overview

The Lead Systems Administrator on the IT Operations Endpoint Engineering team is a senior, direct technical leader responsible for the reliability, security, and scalability of the company's endpoint ecosystem. This role ensures endpoints are managed and secured as a critical "front door" to corporate systems.

Job Description and Requirements

Key Responsibilities

1) Endpoint Management Platform Ownership

• Own and continuously improve endpoint management capabilities that enable secure, scalable provisioning, configuration, compliance, and software delivery across the endpoint fleet.
• Lead initiatives and operational maturity in areas such as Intune optimization, Autopilot improvements, and endpoint analytics/advanced reporting.
• Drive platform reliability and prevent issues through initiative-taking monitoring, health checks, and lifecycle management of endpoint tooling.

2) Endpoint Security Baselines & Vulnerability Reduction

• Implement and support endpoint security controls and hardening baselines in partnership with Security teams, with an emphasis on measurable risk reduction and audit readiness.
• Lead vulnerability response workstreams such as vulnerability remediation programs, and security tool integrations.
• Implement and maintain enterprise security expectations while preserving end-user productivity and operational continuity.

3) Provisioning, Deployment, and Change Execution at Scale

• Own endpoint provisioning workflows and zero-touch/low-touch deployment practices.
• Partners with adjacent teams to ensure endpoint changes are aligned with compliance, required controls and Security expectations.

4) Tier 3/4 Escalation, Incident Response, and Problem Management

• Function as a top-level escalation point for complex endpoint incidents impacting Enterprise systems.
• Lead root cause analysis efforts and implements durable fixes to prevent repeated incidents and reduces support burden.

5) Automation & Operational Excellence

• Build and support automation to reduce repetitive manual work and improve consistency.
• Establish and enforce best practices that optimize for scale and improve end-user outcomes.

6) Documentation, Knowledge Transfer, and Enablement

• Create and support runbooks, operational playbooks, and high-quality documentation.
• Provide technical enablement to Service Desk and partner teams to reduce escalations and increase first-contact resolution.

7) Cross-Team Collaboration & Stakeholder Partnership

• Collaborate across IT Operations and Security, recognizing that Endpoint Engineering work has broad impact and multiple internal "customers."
• Partner with Security, vendors, and internal IT teams to execute endpoint projects and platform improvements.
• Contribute to committing roadmaps and delivery processes in areas including endpoint modernization and least privileged access improvements.

Required Skills & Qualifications

• Demonstrated experience leading endpoint administration/engineering work in an enterprise environment.
• Strong troubleshooting capability across endpoint policy/configuration, deployment workflows, and large-scale endpoint operational issues.
• Proven ability to document processes, develop operational standards, and improve systems through being initiative-taking instead of reactive.
• Strong collaboration and communication skills, including the ability to work effectively across IT Ops and Security stakeholders.

Relativity is a diverse workplace with different skills and life experiences-and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights:

• Comprehensive health, dental, and vision plans
• Parental leave for primary and secondary caregivers
• Flexible work arrangements
• Two, week-long company breaks per year
• Additional time off
• Long-term incentive program
• Training investment program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values: $117,000 and $175,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills: