Lead Surveillance Observer Part-Time

Full House Resorts; Rising Sun (IN); On-site; USD 25,000 - 44,000; Full time

Job summary

Full House Resorts, Inc. in Rising Sun, Indiana seeks a Surveillance Supervisor to operate the CCTV system, monitor activity, and ensure gaming integrity. This role requires two years of surveillance and prior supervisory experience within a gaming setting.

You will coordinate with security, Indiana Gaming Agents, and HR, document incidents, and train staff while maintaining daily shift reports and compliance with company policies.

Qualifications

• Two years of surveillance experience with gaming activities and prior supervisory experience.
• High school diploma or equivalent required.
• Ability to supervise and monitor multiple CCTV displays simultaneously.
• Must be able to operate CCTV systems, tape, record, and maintain surveillance equipment.
• Excellent verbal and written communication skills.
• Knowledge of table games basic strategy and card counting.
• Experience conducting Player Evaluations.

Responsibilities

• Operate and fully understand the CCTV video control system.
• Communicate with security, management, Indiana Gaming Agents, legal court system, employees, and HR.
• Document observations, events, and incidents.
• Advise employees on proper procedures and protocols.
• Responsible for shift activity and reporting.
• Review shift reports for accuracy and completeness.
• Complete a daily shift report for management.
• Coordinate and monitor surveillance activities for compliance with policies.
• Assist in training department staff and developing procedures.

Skills

Surveillance supervisor

Multi-monitor observation

Verbal communication

Written communication

Adaptability

CCTV operation

Education

High School diploma or equivalent

Tools

CCTV system operation

Job description

Description

Essential Job Functions:

• Operate and fully understand the functions of the closed circuit television (CCTV) video control system.
• Communicate and coordinate with security, management, Indiana Gaming Agents, legal court system, employees, and human resources.
• Document observations, events, and incidents.
• Advise employees on proper procedures and protocols.
• Responsible for shift activity.
• Review each shift report for accuracy and precision.
• Complete a daily shift report of activity for submission to the Manager.
• Appraise Manager or Supervisor of all shift and staff member activities.
• Apply and adhere to established department rules and policies.
• Assure gaming integrity and the protection of company assets.
• Assist in the development of departmental procedures and policies.
• Coordinate and monitor surveillance activities, assure compliance with company policies, and report all irregularities to appropriate management.
• Assist in the training of department employees.
• Develop work schedules to ensure shifts are adequately staffed.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions:

• Attend additional training as required or offered by the company.

Job Qualifications:

• Experience Required: Two years of surveillance experience with gaming related activities and prior supervisory experience. Proven skills in Table Games basic strategy and card counting. Proven experience conducting Player Evaluations.
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Ability to supervise and physically observe numerous monitors simultaneously for extended periods of time. Must have ability to manually operate a CCTV system, tape, record, and perform routine maintenance on surveillance equipment. Able to maneuver in tight quarters and throughout the casino. Excellent verbal and written communicative skills. Can perform mathematical and logistical functions in a proficient manner. Ability to adapt to stressful situations and quickly determine appropriate procedures as needed.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
• Other Specialized Requirements: Ability to lift up to 50 pounds, work in a confined space, identify colors and symbols, apply normal gripping skills with the hands and fingers. Able to kneel, lift above the head, stand, or sit for long periods of time, stooping and twisting on a daily basis.

Education

Required

High School or better.

Experience

Required

Experience Required: Two years of surveillance experience with gaming related activities and prior supervisory experience. Proven skills in Table Games basic strategy and card counting. Proven experience conducting Player Evaluations.

Licenses & Certifications

Required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.