Lead Surgical Scheduling Specialist

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

UPMC Mercy is seeking a Lead Scheduling Secretary for the Operating Room to join our Centralized Surgical Scheduling team. The role focuses on coordinating complex surgical schedules and acting as the liaison for patients, families, physicians, and the surgical team.

The ideal candidate has prior experience in surgical services, strong communication skills, and a proactive leadership mindset to support departmental operations and staff.

Qualifications

• Previous experience in a surgical services or operating room setting.
• Experience scheduling surgical procedures and coordinating complex schedules.
• Strong customer service and communication skills.
• Ability to build positive relationships with patients, families, physicians, and clinical staff.
• Flexibility and adaptability in a fast-paced healthcare environment.
• Strong problem-solving and organizational skills.

Responsibilities

• Coordinate all surgical scheduling activities for inpatient and outpatient procedures, ensuring accuracy and adherence to departmental guidelines.
• Communicate effectively with surgeons, physician offices, patients, and ancillary departments in a professional manner.
• Verify surgeon privileges, scheduling requirements, and suspension status prior to booking procedures.
• Enter, maintain, and validate scheduling data to ensure accuracy of surgical reservations and daily schedules.
• Collaborate with the Service Center and physician offices to obtain and communicate scheduling information.
• Serve as a resource and subject matter expert for Surgical Services Secretaries, providing guidance and support on scheduling processes.

Skills

Surgical scheduling

Customer service

Leadership

Communication

Job description

UPMC Mercy is seeking a Lead Scheduling Secretary for the Operating Room to join our Centralized Surgical Scheduling team. The role focuses on coordinating complex surgical schedules and acting as the liaison for patients, families, physicians, and the surgical team.

The ideal candidate has prior experience in surgical services, strong communication skills, and a proactive leadership mindset to support departmental operations and staff.