Lead Support Analyst – Broadcast Management Systems

Qualis1 Inc.; Culver City (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Qualis1 Inc. is seeking an experienced Lead Support Analyst for a 6-month contract. The role focuses on Broadcast Management System, MediaGenix WHATSOn, and related ITSM processes, with responsibility to lead a team of application support analysts.

The position requires handling incidents, changes, UAT testing, and producing enterprise reports using tools like Business Objects or Crystal Reports. On-call rotation is required and familiarity with ServiceNow/Jira is preferred.

Qualifications

• Experience with Broadcast Management System, MediaGenix or WHATSOn.
• Proficient in SQL/Oracle PL/SQL.
• Strong ITSM and Change Management processes.
• Experience leading a team of application support analysts.
• Experience with reporting tools such as Business Objects or Crystal Reports.
• Willingness to participate in on-call rotation.
• Able to work in Eastern or Pacific Time zones.

Responsibilities

• Lead a team of application support analysts.
• Coordinate incident, problem and change management processes.
• Provide hands-on support for Broadcast Management System applications.
• Develop and maintain enterprise reports using BO/Crystal Reports.
• Collaborate with ITSM and ticketing platforms (ServiceNow, Jira).

Skills

Broadcast Management System

MediaGenix WHATSOn

ITSM

Incident/Problem/Change Management

SQL/Oracle PL/SQL

Team leadership

UAT testing

Tools

ServiceNow

Jira

Windows OS

Job description

We are looking for an experienced Lead Support Analyst with strong Broadcast Management System / MediaGenix / WHATSOn experience for a 6-month contract opportunity.

Time Zone: Must be able to work Eastern or Pacific Time Zone hours

Operative Integrated Broadcast Management System (IBMS) OR MediaGenix WHATSOn

Broadcast Management / Media Scheduling & Distribution Systems

IT Service Management (ITSM)

Incident, Problem & Change Management

SQL / Oracle PL/SQL

Lead a team of Application Support Analysts

ServiceNow, Jira or other ticket management platforms

Windows operating environment

Functional, regression, integration & UAT testing

Enterprise reporting tools such as Business Objects / Crystal Reports

Process documentation using PowerPoint / Visio

Media industry experience is a plus

Willingness to participate in rotational on-call support

IMPORTANT: We are specifically looking for candidates with Broadcast Management System, MediaGenix, or WHATSOn application experience.

Please DO NOT share Infrastructure Support Lead profiles.