Lead Supervisor - Security Communications Center (Dispatch / Alarm / CCTV)

Security Engineers, Inc

Torrance (CA)

On-site

USD 54,000 - 59,000

Full time

3 days ago

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Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Paid Time Off (PTO)

Sick leave

Job summary

Security Engineers, Inc. in Torrance, CA seeks a Lead Supervisor for the Security Communications Center to oversee dispatch, alarm, and CCTV operations 24/7.

The role requires strong leadership, decision making, and the ability to manage a team of ComSec Operators and Supervisors, coordinating with site management and responding to emergencies with police, fire, and security units.

Qualifications

Must have or be able to obtain a BSIS Security Guard Registration (“Guard Card”) or have an ACE Card.
Minimum age 18 years.
Ability to stand and walk for extended periods.
Customer service experience and a professional, service-oriented approach.

Responsibilities

Oversee the day-to-day activities of the ComSec department.
Monitor the job performance of ComSec Operators and Supervisors to identify improvements or take corrective action.
Review payroll timesheets to ensure accuracy.
Provide on-the-job training to new and current ComSec personnel.
Dispatch police, fire, and security units as needed.
Monitor CCTV and alarm systems and coordinate responses to emergencies.

Skills

Guard Card

Customer service

Leadership

Critical thinking

Education

High School Diploma or equivalent

Job description

Lead Supervisor - Security Communications Center (Dispatch / Alarm / CCTV)(HTOR7)

Security Engineers is a respected provider of contract security services, operating across multiple States. With our headquarters in Alabama and strategically located Branch Offices throughout our operational footprint, our company is currently experiencing an unprecedented expansion, opening exciting prospects for both the organization and our valued employees.

At the core of Security Engineers, we have a team of trained and professional Security Officers who serve as the backbone of our operations. We take great pride in setting a benchmark that others aspire to when it comes to our uniformed Officers. Not only do our Officers make a positive impact on the community, but they also build lasting relationships that endure over time.

As Security Engineers continues to grow, we actively seek individuals who are interested in pursuing a rewarding career in the private security industry. We provide a wide range of work opportunities and are committed to accommodating your availability, whether you are seeking full-time or part-time positions.

Security Engineers offers competitive wages and benefits.

Security Engineers offers Paid Training at the State Minimum Wage where allowed by state law.

To learn more about our company, please visit our website at www.securityengineersinc.com

Security Engineers, Inc. is an Equal Opportunity Employer

Employer & Licensing Statement
Security Engineers, Inc. recruits and employs personnel for operations conducted under Vulcan Protection Services, a California-licensed Private Patrol Operator, BSIS PPO License # PPO122585.

Security Engineers, Inc Licensing Numbers:

Conditions of Employment
Employment is contingent on satisfactory completion of a post-offer background investigation and a drug screen. Because this position supports safety-sensitive licensed private security operations, a criminal background check may be required by law.

Job Skills / Requirements

Pay Rate: $27.19/hour

Employment Type: Full-Time | Pay Basis: Hourly | FLSA Status: Non-Exempt

Role:

The ComSec Lead Supervisor is responsible for the overall operation of the ComSec department, overseeing ComSec Operators and Supervisors and reporting directly to the Site Manager on issues affecting the operation. This position requires vigilance, sound judgment, and the ability to lead a 24-hour emergency dispatch team, including monitoring alarm and CCTV systems, dispatching police, fire, and security units, and managing incoming emergency and non-emergency calls. Strong leadership, communication, and multi-tasking skills are essential.

Minimum Qualifications:

Must have or be able to obtain a BSIS Security Guard Registration (“Guard Card”) or have an ACE Card.
Minimum age 18 years.
Able to stand and walk for extended periods throughout an assigned shift.
Customer service experience and a professional, service-oriented approach.

Duties & Responsibilities

Oversee the day-to-day activities of the ComSec department
Monitor the job performance of ComSec Operators and Supervisors to identify improvements or take corrective action
Review payroll timesheets to ensure accuracy
Recommend and issue formal progressive discipline to subordinates and necessary
Provide on-the-job and other training to new and current ComSec personnel
Advise employees, vendors, and visitors of corporate security policies
Handle incoming minor and major emergency phone and radio calls for assistance
Monitor a local/national central burglary and fire alarm systems via stat-of-the are computer equipment and software applications
Handle high incoming call volume while mult-tasking with other job functions
Monitor a 100+ acre facility via a state of-the-art CCTV system
Dispatch police, fire, and/or security patrol units in response to silent/ringing alarms and requests for assistance
Perform routine test diagnostics of all equipment, systems, and field devices for proper operation, and place service calls as needed
Maintain a central service call log of all related equipment and systems nationally
Process requests for employee card access privileges nationally via the central card holder database
Conduct regular emergency drills simulation a major emergency or catastrophic event in a large corporate environment

Required Skills & Abilities

Minimum:

Critical thinking and complex problem-solving ability
Ability to learn specialized software applications and restricted areas of multiple facilities to recognize a security breach
Strong situational awareness, observation skills, and attention to detail
Sound judgment and de-escalation skills, remaining calm and decisive during critical incidents
Strong written and verbal communication skills, including clear, professional interaction with employees, visitors, client personnel, and responding law enforcement or emergency responders

Preferred:

Experience with Microsoft Office Suite
Experience with WinTeam Software

Minimum Physical Requirements With or Without Reasonable Accommodation

(subject to change based on client-specific needs):

Stand, sit, stoop, bend and walk regularly for up to 8-12 hours per shift
Climb up to 3 flights of stairs
Use body members to work, move, or carry objects or materials
Exert up to fifty pounds of force occasionally, and/or up to twenty pounds frequently

California Fair Chance Notice: Qualified applicants with criminal histories will be considered in a manner consistent with the California Fair Chance Act

Conditions of Employment

Employment is contingent on satisfactory completion of a post-offer background investigation and a drug screen. Because this position supports safety-sensitive licensed private security operations, a criminal background check may be required by law.

#SEI_HIGH

Education Requirements (All)

High School Diploma or equivalent

Certification Requirements (All)

Alabama Security Regulatory Board License, preferred
Able to obtain any & all security certifications/licenses
State Issued Driver's License (Not Expired)

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Paid Time Off (PTO) once eligible, and sick leave in compliance with state law. This job reports to the Site Manager

This job reports to the Site Manager

This is a Full-Time position1st Shift, School Hours, Summers.

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