Lead Student Accounts Specialist

Tarrant County College; Fort Worth (TX); On-site; USD 42,000 - 50,000; Full time

Job summary

Tarrant County College is seeking a Specialist III, Business Services to support student accounts and lead a team of part-time staff at the Northwest Campus. You will conduct required training and work with the Manager to maintain office operations in the absence of the manager.

The role emphasizes customer service, accurate cash handling, and collaboration with other departments. Regular schedules cover Monday–Thursday and Friday hours, with some weekends during peak registration periods.

Qualifications

• Associates Degree or 60 college hours as the minimum education requirement.
• Three (3) years of experience in tasks related to Essential Performance Requirements; or an equivalent mix of education and experience.
• Bachelor’s degree preferred and relevant customer service experience in higher education is a plus.
• Experience with Microsoft 365 apps (Excel, Word, Outlook) is desirable.

Responsibilities

• Train new hires and provide refresher training for the Business Services Department; maintain procedures manuals.
• Assist the Manager of Business Services as a subject matter expert for student accounts and office operations.
• Manage day-to-day work of part-time staff ensuring accuracy, timeliness, and adherence to processes.
• Participate in special projects and presentations; support cross-department collaboration.
• Contribute to customer service for students, faculty, and staff in person, by phone, email, or live chat.
• Process payments, cash handling, deposits, petty cash, and payroll-related tasks; stock office supplies.
• Coordinate with BankMobile support and handle third‑party sponsorships and veteran tuition allocations.
• Verify and post financial transactions; manage refunds and balances; prepare invoices and reports.

Skills

Customer service

Cash handling

Data analysis

Communication

Teamwork

Critical thinking

Microsoft 365 applications

Education

Associate degree or 60 college hours

Bachelor’s degree (preferred)

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Tarrant County College is seeking a Specialist III, Business Services to support student accounts and lead a team of part-time staff at the Northwest Campus. You will conduct required training and work with the Manager to maintain office operations in the absence of the manager.

The role emphasizes customer service, accurate cash handling, and collaboration with other departments. Regular schedules cover Monday–Thursday and Friday hours, with some weekends during peak registration periods.