Lead Store Manager – Drive Team & Customer Experience

True Classic; Boca Raton (FL); On-site; USD 75,000 - 82,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with 3% company match

Wellness stipend

Work From Home stipend

Learning & Development stipend

Unlimited PTO

Job summary

True Classic seeks an experienced Store Manager to lead our Boca Raton retail location, driving a high-energy, customer-obsessed culture on and off the floor.

You will coach teams, manage store operations, and own performance metrics while delivering True Classic’s commitment to customers through people and product. This leadership role emphasizes accountability, growth, and memorable shopping experiences in a dynamic, omnichannel environment.

Qualifications

• 3+ years of retail management experience, ideally in a high-volume or customer-centric environment.
• Proven success in leading sales teams to exceed KPIs and deliver exceptional experiences.
• Strong leadership, communication, and conflict-resolution skills.
• Operational expertise across scheduling, payroll, inventory, and compliance.
• Highly organized, adaptable, and confident operating in fast-paced, high-growth settings.
• Deep passion for people, product, and elevating retail as a career path.

Responsibilities

• Lead, develop, and retain a high-performing team of Sales Associates and Keyholders.
• Role model and reinforce the TRUE Experience by driving service, energy, and connection on the floor.
• Provide consistent coaching, structured development plans, and clear expectations to all team members.
• Foster a culture of accountability, recognition, and pride in performance.

Skills

Retail leadership

High-volume retail

Customer focus

People development

Store operations

Coaching

Job description

True Classic seeks an experienced Store Manager to lead our Boca Raton retail location, driving a high-energy, customer-obsessed culture on and off the floor.

You will coach teams, manage store operations, and own performance metrics while delivering True Classic’s commitment to customers through people and product. This leadership role emphasizes accountability, growth, and memorable shopping experiences in a dynamic, omnichannel environment.