Lead Store Advisor, Woodbury Commons

ON.com LLC; New York (NY); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount

401k program

Paid vacation time

Holiday store closures

Job summary

On seeks a Lead Store Advisor at Woodbury Commons, NY, to elevate team performance and floor execution through expert coaching and role-modeling our 5 Steps of Service. You will own a pillar of expertise—Customer, Experience, Store Operations, or People—driving improvements while maintaining premium standards and elevating fan interactions.

You will mentor Advisors, resolve complex inquiries, and foster a culture of accountability, detail orientation, and brand storytelling across the

Qualifications

• 3+ years of functional experience in premium retail operations or high-volume, customer-focused environments.
• Ability to lead projects, set floor priorities, and mentor peers.
• Strong service excellence understanding and problem-solving skills.
• Emotional intelligence with open, curious attitude and attention to detail.

Responsibilities

• Orchestrate floor flow and role-model the 5 Steps of Service to empower Advisors.
• Own a pillar of expertise (Customer, Experience, Store Operations, or People) to drive process improvements.
• Resolve complex after-sales inquiries with empathetic, personalized solutions while maintaining elevated service standards.
• Coach and motivate the team, ensuring alignment with premium global positioning.

Job description

## Lead Store Advisor, Woodbury CommonsNew York, NY, USAApply NowUse AI to find out how well you match with this jobJob ID: 0068Date posted: 10/20/2026Function: Retail## **In Short**As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On’s high-performance culture is felt in every fan interaction. Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence. ## **Your Mission*** Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience that drives brand loyalty* Drive functional excellence and systemic process improvements by owning a specific pillar of expertise—Customer, Experience, Store Operations, or People—while maintaining meticulous standards across the store* Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard our elevated service standards and fan relationships* Guide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positioning## **Your Story*** You bring 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment* You have demonstrated the ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals* You possess a deep understanding of service excellence and can analyze information to solve problems and handle planned changes effectively* You demonstrate emotional intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosity* You have a keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industries## **Your Team**Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.## **Total Rewards**Typical cash compensation range for this position is **$29.80/hr - $32.70/hr** plus a quarterly bonus based on store performance.Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation. At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits for full-time team members, along with an industry leading employee discount, and competitive 401k program. Additional perks and benefits include: 15 days of accrued Vacation Time Off, store closure on Christmas Day and New Year, and a plethora of product perks!